Do you enjoy working in an environment that is surrounded by nature and art, where you may be inspired personally and professionally on a daily basis? If so, consider Post Ranch Inn, the world renowned hotel in Big Sur, for your next career move. We seek qualified candidates to apply for our Guest Relations Supervisor position. Ideal candidates will have several years of customer service experience within the hospitality industry, and must have a proven track record of providing exceptional guest experiences in a boutique setting.
JOB SUMMARY: Under the direction of the Guest Relations Manager and Assistant Manager, the Supervisor will work directly with shift employees covering Front Desk, Concierge, PBX Operator, Guest Services and Night Audit departments to ensure a unique guest experience where we exceed all of their expectations.
The Supervisor acts as an ‘Ambassador’ for the Resort, providing guest recognition from pre-arrival, throughout the duration of stay and after departure. This role helps coordinate all departments’ efforts to provide the ultimate personalized guest experience. Utilizing the communication tools and the property management system (PMS), the Supervisor identifies opportunities within the department, greets guests on arrival and departure, fulfills guest requests, and continuously updates guest preference profiles on a daily basis, while supervising front office operations.
This position does require regular use of a computer, telephone, and other office materials. Ability to pull, push, lift up to 50 pounds, and be exposed to indoor and outdoor climates with varying temperatures and altitudes. Must be able to read and write in English well, execute sound judgement and be detail oriented.
Post Ranch Inn is one of the most acclaimed five star luxury resorts in the world and is consistently listed as one of the world's best places to stay. Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the guestrooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.
We offer our employees a chance to experience Big Sur at its finest. We offer very competitive benefits which include affordable health insurance, Paid Time Off, 401K Retirement Matching Contribution, discounts throughout the property, and clothing reimbursements. Full time and part time employees receive Post Ranch Inn face coverings, and are required to complete a 2 hour Safe & Green Orientation upon hire to begin their engagement with our specific COVID-19 operational and safety expectations.
Post Ranch Inn is a leader in sustainable hospitality and we are committed to supporting sustainable transportation options for our employees. We understand that the commute from town may be a determent, as such we encourage staff to use Monterey County's GO831 Ride Share tool. Additionally, we offer a mileage reimbursement program for employees commuting from northern areas of Monterey County. Post Ranch Inn is also proud to offer onsite employee housing (based on availability).
This is a non-management position
This is a full time position