Do you enjoy working in an environment that is surrounded by nature and art, where you may be inspired personally and professionally on a daily basis? If so, consider Post Ranch Inn, the world renowned hotel in Big Sur, for your next career move. We seek qualified candidates to apply for our Guest Relations Supervisor position. Ideal candidates will have several years of customer service experience within the hospitality industry, and must have a proven track record of providing exceptional guest experiences in a boutique setting.
JOB SUMMARY: Under the direction of the Guest Relations Manager, the Supervisor will work directly with shift employees covering Front Desk, Concierge, PBX Operator, Guest Services and Night Audit departments to ensure a unique guest experience where we exceed all of their expectations.
The Supervisor acts as an ‘Ambassador’ for the Resort, providing guest recognition from pre-arrival, throughout the duration of stay and after departure. This role helps coordinate all departments’ efforts to provide the ultimate personalized guest experience. Utilizing the communication tools and the property management system (PMS), the Supervisor identifies opportunities within the department, greets guests on arrival and departure, fulfills guest requests, and continuously updates guest preference profiles on a daily basis, while supervising front office operations.
This position does require regular use of a computer, telephone, and other office materials. Ability to pull, push, lift up to 50 pounds, and be exposed to indoor and outdoor climates with varying temperatures and altitudes. Must be able to read and write in English well, execute sound judgement and be detail oriented.
Pay range for the Guest Relations Supervisor position is $24.50 - $26.00 per hour
ABOUT US: Post Ranch Inn is one of the most acclaimed five star luxury resorts in the world and is consistently listed as one of the world's best places to stay. Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guestrooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.
Post Ranch Inn is a member of the prestigious Preferred Boutique Hotel group, and hotel amenities include the Sierra Mar restaurant. This Wine Spectator Grand-Award winning restaurant offers exquisite dining with a menu that changes daily, complimentary gourmet breakfast buffet and a spectacular setting with endless ocean views. Guests can relax by the pools and take in the splendid views; rejuvenate with an in-room massage, spa treatment or yoga class; or explore all that nature has to offer. Picturesque Monterey and Carmel are a short drive away.
Post Ranch Inn offers its employees a chance to experience Big Sur at its finest. We offer very competitive benefits which include affordable insurance plans, paid vacation and sick time, 401K Retirement Matching Contribution, discounts throughout the property and Guest Experience Stays. Post Ranch Inn is also proud to offer onsite employee housing (based on availability).
This is a non-management position
This is a full time position