Medical Call Center Supervisor

We are looking for an individual with extensive customer service experience, a solid understanding of medical insurance and billing, and an ability to supervise, train and motivate people, who is seeking opportunity for advancement.

Responsibilities:
 

  • Assist with the supervision of call center staff of 30-40
  • Collaborate with management and other supervisory staff to improve training program
  • Develop tools to improve efficiencies and quality of service
  • Provide support and guidance to call center representatives handling challenging calls
  • De-escalate customer complaints

Preferred candidates will have:
 
  • Supervisory or leadership experience
  • Extensive Customer Service Background
  • Proficient in navigating through multiple software systems
  • Knowledge of medical insurance and billing terminology
  • Ability to coach, motivate and mentor others
  • Strong problem-solving skills and initiative

Compensation:
 
  • Competitive compensation based upon experience
  • Guaranteed 40-hour week, M-F
  • Benefits include paid time off, paid holidays, medical, dental & vision benefits, and 401k with generous match.

 

If you are seeking long-term employment with opportunity for advancement, please submit your application today.

You must submit a resume in a PDF or a word processing file type to be considered.

**Please do not call to inquire about your application. We will contact the selected applicants within a week of submitting this form.**





Customer Service, Call Center, Medical Billing, Payment Processing, Accounts Receivable

Department: Self Pay

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