Housekeeping Supervisor (Miami Beach)

* We don't offer work visas or relocation support* 

The Setai.

Arrive at a place that embraces you in its serenity. That whispers with an unmistakable imprint of grace and timelessness. That is a melding of inspiration and location.

The Setai offers a refreshing balance between the sizzling South Beach scene and a serene tropical hideaway. The luxurious oceanfront environment combines the Asian traditions of simplicity and elegance with the Art Deco history of South Beach to create an intimate, private world coveted by discerning travelers.

A melding of inspiration and setting, The Setai embraces in its serenity while connecting guests with what has always been the area's greatest attraction: the beach, the sun, the culture, and the nightlife.

JOB SUMMARY:  Assists the Director of Housekeeping in overseeing the housekeeping department, ensuring the cleanliness and comfort of all guest and employee areas, including furniture, furnishings, linens and uniforms.

ESSENTIAL JOB FUNCTIONS:

• Exemplifies commitment to The Setai’s mission of Total Guest Satisfaction
• Utilizes guest name discreetly yet appropriately in all interactions
• Consistently offers professional, friendly and warm hospitality to all guests
• Creates daily room cleaning schedules taking into account the number of rooms, guests’ schedules, availability of room attendants, special circumstances, etc.
• Assigns Room Attendants and House persons based on schedules, guests’ needs and abilities of personnel
• Performs spot inspections to ensure rooms are cleaned in strict accordance with departmental policy
• Keeps housekeeping pantry clean and organized
• Ensures that lost and found articles are reported to the office immediately and in accordance with departmental policy
• Ensures that procedures concerning the entering, occupying and exiting of guest rooms is adhered to at all times
• Ensures the safe keeping of guests’ property at all times
• Ensures the safe keeping of hotel property, including guest room keys and pagers
• Attends daily briefings, meetings and training as required
• Reports to work at the scheduled time, neatly groomed and in the correct uniform
• Assists management in training Attendants and House persons in departmental procedures and cleaning techniques
• Completes shift reports in an accurate and timely fashion
• Ensures that par supplies of housekeeping items are maintained

ESSENTIAL WORK SKILLS/KNOWLEDGE:

• Excellent communication skills, both written and oral
• Able to work independently with general supervision
• Demonstrated skills in maturity, diplomacy and tact
• Demonstrated skills in confidentiality and discretion

• Excellent time management and organizational skills.
• Intermediate to advanced level of computer skills (Microsoft Office, Hotel systems)
• Able to solve problems and meet deadlines under pressure
• Outstanding personal skills when dealing with hotel guests
• Able to multi-task and respond quickly and gracefully to changing issues.

PHYSICAL REQUIREMENTS
Able to perform all essential duties with or without accommodation.
 

Department: Rooms
This is a non-management position
This is a full time position