Organizational Summary:
Envision a future where health disparities do not exist, where HIV transmission is extremely rare, and where people living with HIV have access to the medications and social support they need to live healthy, long lives. San Francisco AIDS Foundation has worked to create such a future since 1982 through education, advocacy and direct prevention, substance use health and supportive services. More than 16,000 people every year access free HIV testing and STI screening, harm reduction and syringe access and disposal, community engagement, and health navigation services. We need passionate agents of social change, vanguards of public health, and creative problem-solvers to join our fight.

Position Overview:
The Senior Manager, Development Operations reports to the Director of Philanthropy. The Senior Manager is responsible for helping to advance and execute the foundation’s fundraising program to achieve annual goals for gift income and expanding the foundation’s individual donor base to support the foundation’s mission and priorities. The focus of this position is on setting the vision and strategy for development systems and operations, overseeing daily operations of the department, and increasing revenue and awareness for the foundation within development systems and direct response giving platforms.
The Senior Manager, Development Operations will serve as a strategic partner and is responsible for promoting a culture of philanthropy by broadening our constituents understanding of the value of giving. Expected to be proactive and offer new ideas and techniques to increase funding for all revenue streams.
Essential Duties and Responsibilities:
  1. In collaboration with the Director of Philanthropy, implement fundraising initiatives, identify and cultivate prospects and help to strategically grow the foundation’s platform for individual giving with a focus on managing the Direct Response program in conjunction with an outside consulting firm as well as our donor stewardship and database systems.
  2. Substantially grow the Annual Fund program for individuals, including the expansion of the number of individual donors and increasing revenue over the next 3 years.
  3. Lead efforts to optimize and integrate the appropriate giving strategies (annual fund, special events, major gifts, planned giving and corporate sponsorship) into a donor-centered cultivation/solicitation plan for high-value prospects.
  4. In collaboration with the Director of Philanthropy, oversee the development, design, testing and reporting of strategies to grow the Annual Fund, including the implementation of “best practices” with regard to the case for  support for annual gifts, donors recognition, stewardship, cultivation events, online giving, matching gifts and other technologies.
  5. Supervise the Development Operations Coordinator in project management and orchestration of shared department processes and resources.
  6. Supervise the Development Systems Manager and in collaboration with the Director of Philanthropy, evaluate and establish foundation-wide data system best practices and implementation.
  7. Work collaboratively with Philanthropy, Marketing/Communications staff and outside consultants to develop effective messages and case for support, as well as print, email solicitation, website and social media messaging to support growth goals across all giving programs.
  8. Support the Director of Philanthropy in preparing department reports, tracking progress toward department goals, managing department budget, and organizing departmental meetings.
Knowledge, Skills, and Abilities:
  • Leadership Skills: Advanced leadership skills. Demonstrated ability to motivate others and to be an effective team player. Extremely detail oriented and a proven project manager.
  • Organizational Skills: Excellent organizational skills; ability to effectively coordinate and prioritize workload. Demonstrated ability to initiate and complete multiple tasks on time.
  • Software Skills: Demonstrated ability to drive development systems vision, strategy, and implementation. High level of proficiency in Windows operating systems, Microsoft Office (Word, Excel, PowerPoint, etc.), and deep expertise in constituent relationship management (CRM) systems (e.g., Salesforce, Blackbaud or similar).
  • Interpersonal Skills: Self-directed, performance-oriented individual who has demonstrated initiative and achievement of goals. Demonstrated ability to work in a multicultural setting.
  • Communication Skills: Exceptional verbal and written communications skills. Demonstrated ability to write and edit persuasive materials including successful appeals, proposals, stewardship materials and other collateral.  Excellent presentation and negotiation skills.
  • Development Systems Manager
  • Development Operations Coordinator
Physical Requirements and Work Environments:
Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires some evening and weekend work
Education and Experience:
  • Bachelor’s degree required. 
  • Minimum of 3-5 years’ fundraising experience required; experience and demonstrated success in HIV/AIDS funding is preferred.
  • Demonstrated expertise in donor database systems, tracking and reporting required.
  • Demonstrated ability to execute strategies that resulted in growth in annual support and a track record of success in soliciting gifts. 
  • Experience in working with board members, committees, volunteers and volunteer solicitors preferred. 
  • This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.
Work Environment:
Market: This position is primarily located at 1035 Market Street; San Francisco, however may require traveling to other office locations or off-site meetings as required by the job.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, and other disabilities, women, gay men, lesbians, transgender, queer and people of color.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Process:
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This is a management position
This is a full time position

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