Organizational Summary:
Envision a future where health disparities do not exist, where HIV transmission is extremely rare, and where people living with HIV have access to the medications and social support they need to live healthy, long lives. San Francisco AIDS Foundation has worked to create such a future since 1982 through education, advocacy and direct prevention, substance use health and supportive services. More than 16,000 people every year access free HIV testing and STI screening, harm reduction and syringe access and disposal, community engagement, and health navigation services. We need passionate agents of social change, vanguards of public health, and creative problem-solvers to join our fight.

Position Overview:
The Development Operations Coordinator is responsible for the project management of a broad range of giving programs within the Philanthropy Department, providing support as needed for fundraising activities including annual campaigns, cultivation and special events.
 
Responsibilities include, but are not limited to, providing support for direct mail (DM),  email, and social media campaigns, assisting in managing donor records and lists in the database, drafting letters and communications, gift tracking for board of directors and other giving groups, and assisting Donor Services with gift processing as needed. This role requires a quick understanding of the department’s workflow, and the ability to handle a number of projects concurrently, and provides the opportunity to learn about fundraising and coordinating development department projects in a supportive role.
 
Essential Duties and Responsibilities:
  1. Provide support for the direct mail and email annual fundraising campaigns, coordinating with vendors and other departments to execute direct mail, telefundraising, and e-appeals.  Manages volunteers to execute such mailings.
  2. Assist the Director, Senior Manager, and major gifts officers in coordinating the delivery of donor benefits for annual fund donors. Includes assistance with cultivation and stewardship, event planning, preparing invitations, invitation mailing, tracking responses, event logistics and vendor relationships.
  3. Assist with gift entry and coordinate tasks with Donor Services staff as necessary to meet deadlines, track gifts accurately, ensure high quality of customer service for donors/participants.
  4. Manage Director’s, Senior Manager’s and major gifts officers’ acknowledgment of donors, sponsors, event committee members, and other SFAF stakeholders, including forwarding and tracking letters to appropriate individuals for review/signature, correct and re-produce letters as requested. Including but not limited to honorary and memorial gifts and corporate and foundation grants. Manage additional correspondence as needed.
  5. Schedule and organize requested meetings, including preparing agendas, taking meeting minutes, assembling meeting packets and materials, ordering food when necessary. Coordinate meetings, special projects, assignments and activities as needed.
  6. Work with Donor Services Manager to provide reports, lists and updates as requested by the Director and other senior staff.
  7. Serve as main point of contact for inquiries by phone, mail, and email from annual fund donors. Make appropriate referrals and respond in a timely manner to all requests.
  8. Process ongoing payments and bills.
  9. Maintain computer and hard copy office filings and record-keeping systems.
 
Knowledge, Skills, and Abilities:
  • Interpersonal Skills: Self-directed, performance-oriented individual who has demonstrated initiative and achievement of goals. Ability to work well with a variety of people.
  • Communication Skills: Excellent verbal and written communications skills, engaging interpersonal skills, and high level of customer service skills.
  • Judgement: Strong sense of ethics and respect for confidentiality of donor information. Ability to apply initiative, creativity and resourcefulness.
  • Software Skills: High level of proficiency in Windows operating systems, Microsoft Office (Word, Excel, PowerPoint, etc). Demonstrated experience with working with and creating spreadsheets. Experience with CRM databases highly desired (e.g., Salesforce, Blackbaud or similar).
  • Organizational Skills: Strong organizational skills; ability to prioritize and work calmly under pressure of deadlines.
 
Supervision:
  • No Supervisory duties
 
Physical Requirements and Work Environments:
Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
This position requires availability for evening and weekend participation in agency events as staff, which includes but is not limited to AIDS/LifeCycle, a 7-day traveling event that involves camping outdoors.
 
Education and Experience:
  • Bachelor’s degree required. 
  • At least two years of administrative experience required.
  • Experience in a development office preferred.
  • Interest in SFAF’s mission.
  • This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.
 
Work Environment:
Market: This position is primarily located at 1035 Market Street; San Francisco, however may require traveling to other office locations or off-site meetings as required by the job.
 
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
 
Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, and other disabilities, women, gay men, lesbians, transgender, queer and people of color.
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
 
Application Process:
Please visit our careers page at:
http://www.sfaf.org/about-us/careers/
 
POSITION OPEN UNTIL FILLED
 

This is a non-management position
This is a full time position

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