Organizational Summary:
Envision a future where health disparities do not exist, where HIV transmission is extremely rare, and where people living with HIV have access to the medications and social support they need to live healthy, long lives. San Francisco AIDS Foundation has worked to create such a future since 1982 through education, advocacy and direct prevention, substance use health and supportive services. More than 25,000 people every year access free HIV testing and STI screening, harm reduction and syringe access and disposal, community engagement, and health navigation services. We need passionate agents of social change, vanguards of public health, and creative problem-solvers to join our fight.

Position Overview:
The Black Health Center of Excellence Navigator position focuses on providing services for patients at the SFGH HIV clinic, Ward 86 and the UCSF 360 Clinic.  This position functions within a 3-person team and works with African Americans living with HIV/AIDS to facilitate access of individuals to HIV primary care, treatment, and other culturally appropriate supportive services. The Black Health Navigator is responsible for researching and assessing community resources for HIV positive African Americans and working with community partners to address adherence challenges in the African American Community. In collaboration with Medical Case Managers (MCM’s), responsible for providing retention and engagement services for medical care and treatment. The Black Health Navigator conducts eligibility screenings & intakes and prepares the clinical chart for the Medical Case Manager. Additionally, the Navigator conducts support groups focusing on adherence for clients with substance use and/or mental health issues and collaborates in the design and implementation of social media efforts to advertise the program and events.
Essential Duties and Responsibilities:
  1. Patient Navigation: Assists clients, through coaching and sometimes escort, to attend medical appointments and other appointments with referral resources based on need. Works in collaboration with the Black Health Medical Case Managers.
  2. Group Health Education: Conducts support groups focusing on adherence for clients with substance use and/or mental health issues health education to clients regarding HIV disease, especially the importance of medical care and treatment adherence.
  3. Program Liaison: Serves as a program liaison and fosters HIV Community Health, Linkage, Wellness, and Resilience Support for HIV positive African Americans by working closely with programs within the San Francisco AIDS Foundation (SFAF testing sites, syringe access sites, Black Brothers Esteem, the DREAAM Project, The Elizabeth Taylor 50 Plus Network, Positive Force, Trans Life & the HIV Advocacy Network (HAN)) as well as appropriate external community partners to ensure appropriate linkage and service delivery to the African American community.
  4. Community Engagement, HIV & other Health Disparities Information Dissemination: responsible for promoting HIV Health, Treatment Advocacy, and other health disparities information via social marketing/media, community forums, psycho-educational groups, special events, conferences, trainings, health fairs, etc.
  5. Administration: Maintain client progress notes in electronic client chart (HERO) and enter data in AIDS Regional Information & Evaluation System (ARIES). Prepares and maintains client clinical charts.
  6. Outreach: Collaborate with other agencies, case managers and medical providers to achieve common goals of our mission statement and purpose through meetings, trainings and other events.
  7. Consultation: Work within a multidisciplinary team, including San Francisco General Hospital & UCSF medical social workers, nurses and primary care physicians, via case conferences, verbal consultations, and progress notes in the electronic database.
  8. Community Relations: represent the SFAF Black Health CoE at community and SF DPH meetings. Attend meetings of the Consumer Advisory Board (CAB). Participate in semi-monthly case conferences at San Francisco General Hospital.
  9. Other duties as needed.
Knowledge, Skills, and Abilities:
  • Ability to work comfortably with diverse populations, with sensitivity to issues concerning HIV and all disabilities.
  • Ability to maintain confidentiality. 
  • Knowledge of the harm reduction model, drug and alcohol counseling and other therapeutic models and interventions.
  • Knowledge of HIV prevention, transmission, care and treatment basics. Understanding of outreach within the local African-American community.
  • Commitment to harm reduction frameworks. Experience and comfort working in a hospital/medical environment in an independent, proactive fashion.
No Supervisory duties
Physical Requirements and Work Environments:
Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
  • BA or BS preferably in a relevant field (Counseling, Social Work, Public Health) with a minimum of 2 years related experience in outreach or HIV counseling required or Four (4) years of experience in outreach or HIV counseling in lieu of a degree. 
  • Familiarity with African-American culture and local communities. 
    This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.
Work Environment:
Market: This position is primarily located at 1035 Market Street; San Francisco, however may require traveling to other office locations  off-site meetings, clients' homes, and/or clinics as required by the job. 

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified. 

Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, persons with disabilities, women, LGBT individuals and people of color.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Process:
Please visit our careers page at:


Department: Health Navigation
This is a non-management position
This is a full time position

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