Organization Summary
Envision a future where health disparities do not exist, where HIV transmission is extremely rare, and where people living with HIV have access to the medications and social support they need to live healthy, long lives. San Francisco AIDS Foundation has worked to create such a future since 1982 through education, advocacy and direct prevention, substance use health and supportive services. More than 25,000 people every year access free HIV testing and STI screening, harm reduction and syringe access and disposal, community engagement, and health navigation services. We need passionate agents of social change, vanguards of public health, and creative problem-solvers to join our fight.

Position Overview
The Center of Excellence Lead Social Worker and Program Manager provides quality assurance within the Black Health Center of Excellence and CCHAMP Center of Excellence client services, develops working protocols with Zuckerberg San Francisco General Hospital Ward 86 HIV clinic and the 360 Wellness Center at UCSF, monitors contract deliverables to adjust work flow as needed, and supervises 5 full-time staff. This position will also provide individual counseling to a limited, select number of “high need” HIV+ clients, dual-diagnosed in the areas of mental health and substance abuse. This position is a hybrid of manager, counselor and case manager, with greatest focus on management. The position supports staff and provides case management to assist clients in removing barriers to HIV wellness goals, specifically HIV viral suppression. The focus is on providing counseling and case management services to assist clients in successfully engaging and maintaining with medical care and treatment, with a special focus on medication adherence. 

This position is exempt. 

Essential Duties and Responsibilities
Includes the following. Other duties may be assigned.
  1. Supervision: Provide both administrative and clinical supervision to case managers and coordinators in both the Black Health and CCHAMP Centers of Excellence. Meet with each staff person weekly to review individual clients and provide support and advice. Assist teams in sharing new or updated client resources, both in the field and within the agency. Ensure CoE teams are meeting NASW Standards for Social Work Case Management.
  2. Quality Assurance: Review case manager’s case files of to ensure quality assurance and adherence to all protocols. Provide oversight of all voucher and UberHealth programs so as to ensure proper ordering of supplies as well as use of these resources by case managers.
  3. Counseling: Provide and support case managers to provide individual and group counseling and substance abuse counseling to be delivered within a harm reduction framework and philosophy. Also, provide health education to clients regarding HIV disease, especially the importance of medical care and treatment adherence. Also, provide as-needed crisis management.
  4. Case Management: Provide traditional case management duties of psychosocial needs assessment and connecting the client to needed resources. Build consistency with best practices across both CoEs.  Assist in reduction of Loss to Follow Up of clients through program management.
  5. Outreach: Collaborate with other agencies, case managers and medical providers to achieve common goals within SFAF mission statement and purpose through meetings, trainings and other events.
  6. Community and Contract Relations: Represent the CoE’s at funder, community, and San Francisco Department of Public Health meetings and on required conference calls. Maintain relationships, coordinate schedules, and determine collaborative protocols with San Francisco General Hospital Ward 86 and the UCSF 360 Wellness Center staff.
  7. Deliverables: Assign referred clients to case managers.Track contract deliverables (including a total of 1,950 annual hours of case management services for Black Health clients, 2,110 annual hours of case management services for CCHAMP clients, 920 annual hours of peer advocacy for Black Health clients, 256 annual hours of treatment adherence groups for Black Health clients, and 44 hours of treatment adherence groups to CCHAMP clients to a total of 250 Unduplicated clients annually across the two CoE programs); 
  8. Budget: Oversee budget process and monthly monitoring of the CoE expenditures.
  9. Professional Development: Build stronger organizational conditions for both CoEs including: social support, professional development and reduction of stress factors. Evaluate the Process/Logic Model with supervisor (intake, data management, overall system performance) for both CoEs and establish changes when necessary.

Knowledge, Skills, and Abilities
  • Ability to work with diverse populations.
  • Sensitivity and cultural humility towards issues concerning HIV/AIDS and all disabilities.
  • Understanding of HIV treatment, transmission and risk factors.
  • Ability to maintain confidentiality. 
  • Knowledge of the harm reduction model, drug and alcohol counseling and other therapeutic models and interventions; additionally, knowledge of traditional case management duties including psychosocial needs assessment and connecting the client to needed resources.

Black Health CoE Case Manager (2)
Black Health CoE Project Coordinator (1)
CCHAMP CoE Case Manager (2)

Physical Requirements and Work Environments:
Skill in operating office equipment such as a personal computer, copy machine and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The position may require de-escalation of hostile clients.

  • Master’s degree in social work, counseling , psychology, or public health required. 
  • A professional license relevant to educational credentials or eligible for licensure preferred.
  • Previous experience in supervising other staff, leading teams, and having experience in administrative and other managerial duties required.

This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.

Work Environment:
Market: This position is primarily located at 1035 Market Street; San Francisco, however may require traveling to other office locations or off-site meetings as required by the job.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.

Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, persons with disabilities, women, LGBTQ individuals, and people of color.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.



Department: Health Navigation
This is a management position
This is a full time position

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