Organizational Summary:
Envision a future where health disparities do not exist, where HIV transmission is extremely rare, and where people living with HIV have access to the medications and social support they need to live healthy, long lives. San Francisco AIDS Foundation has worked to create such a future since 1982 through education, advocacy and direct prevention, substance use health and supportive services. More than 25,000 people every year access free HIV testing and STI screening, harm reduction and syringe access and disposal, community engagement, and health navigation services. We need passionate agents of social change, vanguards of public health, and creative problem-solvers to join our fight.

Position Overview:
The Benefits Coordinator is a resource to support persons seeking to access to various health services with a special emphasis on HIV Pre-exposure Prophylaxis (PrEP). This position will support people in understanding and applying for public and private benefits, accessing medical care and medications, and maintaining benefits already received.  This position will be an integral part of the sexual health team. All Benefits Coordinators serve as HIV testing counselors in the clinic, Covered CA Certified Enrollment Counselors, Notary Publics, and PrEP Assistance Program (PrEP-AP).

Essential Duties and Responsibilities:
Include the following. Other duties may be assigned.
  1. Benefit Counseling: Provide counseling and advocacy to clients in need of assistance accessing PrEP, nPEP, Interim ART, and comprehensive medical care.  Provide information and referral to connect client to appropriate services.
  2. Coordination and Enrollment: Coordinate client participation in benefits programs such as Patient Assistance Programs, Medi-Cal, Medicare, Healthy San Francisco, Covered CA, PrEP-AP and other insurance programs. Also will consult with counterparts in other regions to learn from their experience and drive regional and national solutions to recurrent challenges.
  3. Documentation:  Maintain concise documentation and service notes according to departmental standards; including chart notes, access timelines, and refill timelines. 
  4. Collaboration: Work with nursing team to ensure proper treatment and follow up.   
  5. Quality Improvement: Monitor and evaluate programming for continuing quality improvement, achievement of contractual requirements, and compliance with regulatory and contractual requirements. 
  6. HIV/STI Testing Counseling: Provide client centered HIV/STI counseling services.
  7. Adherence and Access Counseling: Conduct phone and email based follow up and referrals to ensure access to appointments and medication.
  8. Education and Outreach: Serve as a community leader in PrEP advocacy and education through community talks, workshop facilitation, boot camp trainings, shadowing partner sites, and outreach to target groups.
Knowledge, Skills, and Abilities:
Knowledge of HIV/AIDS and STD prevention, transmission and epidemiologyAbility to discuss HIV/STI risk and harm reduction strategiesAbility to discuss sex and sexuality comfortablyWorking knowledge of the harm reduction model.  Knowledge of specialized benefits, such as COBRA, Medi-Cal, Medicare Parts A,B and D, and private medical insuranceKnowledge of the San Francisco Department of Public Health Community Health Network and HIPAA compliance.

  • No Supervisory duties
Physical Requirements and Work Environments:

Skill in operating various office equipment, such as personal computer, calculator, copy machine, facsimile machine, typewriter, and telephone system. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position will have access to protected health information (PHI) and may only access, use or disclose the minimum information necessary to perform their designated role on behalf of San Francisco AIDS Foundation, regardless of the extent of access provided.
The position may have exposure to blood borne pathogens and other infectious agents. Works directly with bio-hazardous materials and infectious wastes.
Education and Experience:

  • Required: Bachelor’s/Associate’s degree (preferably in a field relating to health education, health sciences, sexuality, social sciences, etc.) with 3 years of relevant experience; or GED or high school diploma with 5 years of relevant experience.  (Relevant experience in both cases may include, without limitation, providing services in either a work or volunteer capacity to communities of color, LGBTQ communities, MSM populations, persons living with disabilities, queer youth, low-income individuals, people who use substances, and/or other marginalized populations.  Experience need not have been on a full-time basis.) 
  • Required: Current California Certification as an HIV Counselor (can be obtained within 6 months of hire as part of onboarding process
  • Work or volunteer experience in health education, sexual health, health insurance navigation, and/or PrEP preferred
  • Bilingual English with Spanish, Portuguese (Brazilian), Cantonese and/or ASL preferred.

Work Environment:
This position is primarily located at 470 Castro Street, San Francisco. May require traveling to other office locations or off-site meetings as required by the job.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
Equal Employment Opportunity Statement:
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, and other disabilities, women, LGBTQ people, and people of color.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Application Process:
Please visit our careers page at:

Department: Sexual Health
This is a full time position

Visit Careers at San Francisco AIDS Foundation

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