Position Overview:  
As part of the San Francisco based Cyclist Representative Team, the Cyclist Representative stewards AIDS/LifeCycle participant to meet and exceed fundraising goals and prepare for the AIDS/LifeCycle ride in June.  Required day to day activities include proactively contacting cyclists by phone, email and social media to have meaningful conversations about fundraising, training and the Ride. Cyclist Representatives are also expected to attend community events produced by ALC with the purpose of deepening relationships with participants.  The position will be also be responsible for collaborating on and leading fundraising efforts through ownership of one or more committees.   
 
Essential Duties and Responsibilities: 
1. Fundraising and Retention: Execute moves management activities to achieve individual fundraising success of $1.5M+. 
2. Stewardship: Responsible for direct support of approx. 450 cyclists in their fundraising goals, and providing consistent, efficient and supportive customer service to each of those cyclists. Stewardship requires making phone calls, social media engagement, in-person events, email and other forms of engagement.  
3. Community: Build relationships with the Northern California cyclist community year-round at fundraising events, workshops, social outings and training rides. 
4. Communication: Responsible for making 25 outbound phone calls per day along and frequent written communication with participants. 
5. Administrative: Tracks participant progress and interactions using multiple database systems. Assists with volunteers and volunteer groups for office projects such as mailings and event collateral preparation.  
 
Knowledge, Skills, and Abilities: 

  • Communication Skills: Excellent phone skills including the ability to manage and direct a conversation or leave a well-crafted voicemail. Ability to write effective emails, previous contact center experience a plus. 

  • Fundraising Ability: Experience in sales or Peer to Peer fundraising.  Ability to confidently have a conversation about fundraising, coach participants on asking for donations, organizing fundraising events or brainstorming other fundraising activities regardless of economic environment.  

  • Adaptability: Adapts to changes in work duties, work schedule and organizational structure. 

  • Customer Service: Ability to work comfortably with diverse populations. Responds efficiently and cordially to requests for service and assistance inter-departmentally. 

  • Problem Solving: Identifies and resolves problems in a timely manner, works with others to solve complex problems. 

  • Acumen: Understands implications of decisions on other areas of the Foundation; displays orientation to non-profit environment; aligns work with strategic goals. 

  • Professionalism: Demonstrated ability to fulfill the Foundation’s professional expectations of accountability, active collaboration, ethics, commitment, communication, diversity and professionalism. 

  • Cycling: Basic cycling knowledge and ability to ride a bicycle 20+ miles or more preferred.    

Supervision:  

  • None. 

 
Physical Requirements and Work Environments: Skill in operating various office equipment. Ability to perform routine bending, stooping, twisting, and reaching. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 
 
Staffing for AIDS/LifeCycle involves working long days, up to 19 hours for a two-week period before, during and after the event. Cyclists Reps also staff local community events produced by AIDS/LifeCycle throughout the season. Significant walking, lifting, standing, driving, and camping out doors is expected. 
 
Education and Experience: Bachelor’s degree and three years’ experience in customer service and/or endurance events, or five years equivalent experience required. Valid driver’s license is also required.  
 
Work Environment: 
Market: This position is primarily located at 1035 Market Street; San Francisco, however will require traveling to: the Los Angeles LGBT Center, travel pre-event and post-event during AIDS/LifeCycle; as well as to other office locations and off-site meetings. 

Successful Cyclist Representatives have exceptional communication and relationship-building skills, show excitement to lead and motivate participants, enthusiastically start conversations about fundraising and training for AIDS/LifeCycle, are well organized, and have strong attention to detail. 
 
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.  
 
Equal Employment Opportunity Statement: 
The San Francisco AIDS Foundation is an Equal Opportunity employer. We actively seek applications from people living with HIV/AIDS, persons with disabilities, women, gay men, lesbians, transgender, queer and people of color.  
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  
 
Application Process: 
Please visit our careers page at:  
http://www.sfaf.org/about-us/careers/ 
 

POSITION OPEN UNTIL FILLED 
NO PHONE CALLS PLEASE 

Department: AIDS/LifeCycle
This is a non-management position
This is a full time position

Visit Careers at San Francisco AIDS Foundation

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