OPERATIONS CONTROL MANAGER
Type of Employment:
Permanent/Full time
Working Pattern: Shift work
Location:  Etobicoke-Head Office
Reporting to:  Director of Commercial Operations


 Only applicants selected for an interview will be contacted. Sky Regional Airlines adheres to equitable hiring, employment and promotion practices. We therefore encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. We strive to meet the accommodation needs of persons with disabilities. Applicants are encouraged to make their needs for accommodation known in advance during the application process.

 Job Summary

This position reports to the Director Commercial Operations and manages the Sky Regional schedule on a dynamic basis. This position provides guidance and leadership to the entire Sky Regional team on a day-of basis. The Operations Control Manager will be providing all support and be the single point of contact for all operationally related matters. 

 Key Areas of Responsibility
Description   
1 Management & Leadership
  • Manage all flight schedule recovery initiatives as a result of mechanical, weather, ATC, Airport infrastructure or internal/external influences;
  • Responsible for developing all flight schedule recovery plans, communication and coordinating with all support departments and acting on all irregular operations responses;
  • In the event of an Emergency Response situation, communicate with AC mainline all pertinent information and ensure all applicable Sky Regional parties are apprised of the situation and support the Controlling Dispatcher as required;
  • Collection and preparation of all pertinent reports for daily calls;
  • Participate in conference calls (as required;
  • Manage all Ground Delay Programs from a commercial point of view;
  • Orchestrate major IROPS recovery including diversion management, surface transportation coordination, internal alert messages and interfaces with Air Canada System Operations Control Centre;
  • In the absence of Manager, Crew Scheduling and Manager, Flight Dispatch, the OCM will offer management guidance to all staff within the SOC as required;
  • Challenge any operational issues in real-time to initiate corrective actions; this includes oversight of Delay Coding;
  • Perform station familiarization visits (as assigned) to a minimum of one (1) visit per year;
  • Ensure all assigned station contact information is reviewed every 6 months and updated as required.
2 Policies & Procedures
  • Ensure continual improvement through periodic reviews of documented processes, policies and procedures;
  • Conducts daily audits including:
  • Shift Reports
  • Customs Preclearance
  • Delay Reports
  • CJM Reports
  • Weather updates
  • Zephon Reports
  • Ensure all delays allocated to SOC are mitigated to 100% and reported to the Chief OCM for tracking/trending;
  • Liaise with Crew Scheduling that all flights are covered and associated crews have checked-in;
  • Closely monitor and ensure turn times, ETA’s, ETO’s, ETD’s are accurate and up-to-date at all times.
3 Safety & Regulatory
  • Ensure safety is the primary objective by adhering to the CARs and Sky Regional Safety Policy.
4 Teamwork
  • Effectively communicate with all applicable parties all pertinent information pertaining to any IROP or ADHOC operations;
  • Engage all staff within the SOC to effectively monitor and manage day-of operations;
  • While on shift, the information flow between OCM’s on duty must be transparent and effective to ensure the information is communicated in an effective manner.
5 Training
  • Ensure all regulatory training has been completed as per regulatory requirements. 
6 Other
  • Other duties as assigned to support the business.
Key Competencies
 
  • Make and implement decisions when faced with differing stakeholder perspectives and/or some ambiguity of information, based on the organization’s needs and objectives. Recognize conflicting situations as they arise and determine appropriate responses. Take ownership of decisions and ensure follow-up;
  • Put systems in place to proactively monitor risks and determine acceptable risk tolerances;
  • Make and implement strategic decisions based on corporate objectives and business model;
  • Analyze and comprehend operational and organizational goals and strategies developed by others.  Use understanding of business model to add value at meetings;
  • Apply a broad business understanding to improve the performance and processes of the department. Prioritize work in alignment with business goals;
  • Consider whether short-term goals will support long-term objectives. Review own actions against the organization’s strategic plan to ensure alignment;
  • Strategic thinking - Think beyond the department and make decisions in the context of the company corporate objectives;
  • Actively increases one’s own knowledge/awareness of the business and competitive environment to determine long-term issues, problems or opportunities with resolutions;
  • Ensures contingency plans exist for problems and situations that might occur. Redesigns the structure and/or operations of the department or organization to better meet long-term objectives.
Knowledge, Skills and Abilities
  • Excellent written and oral communication skills;
  • Strong interpersonal skills;
  • Ability to lead in a team environment;
  • Excellent computer skills; MSOffice (Excel, Power Point, Word, Access and Outlook).
Education, Certifications and Work Experience
  • Minimum five (5) years of airline/operational experience;
  • Related post-secondary education or community college diploma in Aviation management or a related mix of education and experience may be considered;
  • Has worked in a Leadership capacity role;
  • Authorized to live and work in Canada.

 
 

Department: Operations
This is a full time position

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