Program Assistant

Program Assistant applies professional expertise and support in the ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) Department and provides clerical and reception support for the administrative and program staff of the Foundation, including answering telephones, greeting visitors, making appointments and referrals, keying, and filing.

RESPONSIBILITIES/DUTIES (including but not limited to):

  • Provides administrative support to the ERSEA department. ERSEA duties include (but not limited to):
    • Verifying and documenting eligibility of applicants through interactive interviewing and fact gathering.
    • Maintains current knowledge of program regulations and procedures.
    • Actively participate in recruiting and outreach efforts that inform families with eligible children of the availability of program services.
    • Provide input that supports the development and or revisions of the agency’s ERSEA systems, policies and procedures.
    • Processing applications for accuracy with timeliness.
    • Maintain systems, database, files, etc. ensuring security of data.
    • Accompany ERSEA Manager or attend off-site meetings or events using personal or company vehicles
 
  • Demonstrate, uphold and adhere to Sunrise Children’s Foundation’s core values of Mutual Respect, Integrity, Commitment, Trustworthiness and Empowerment
 
  • Provides coverage as needed to Suite 100 Front Desk team for lunches, absences or schedule modifications. Suite 100 Front Desk duties include (but not limited to):
    • Greets and refers clients and visitors;
    • Answers main telephone system, makes referrals, takes messages, and directs incoming calls appropriately;
    • Types and/or reproduces reports, forms, correspondence, checks, grants, and other material as generated by Foundation staff. Proofreads all work for accuracy and neatness;
    • Duplicates, collates, and prepares for mailing Foundation reports, lists, correspondence, grant, etc.;
    • Maintains Foundation copy and fax machines;
    • Assists with pre-screening clients for all SCF program options;
    • Sets appointments up for family advocates in the EHS program for intake assignments;
 
  • Provides administrative support to multiple program departments including (but not limited to) Family Services, Health Services, and Home Visiting. Program duties include (but not limited to):
    • Types and/or reproduces reports, forms, correspondence, checks, grants, and other material as generated by Foundation staff. Proofreads all work for accuracy and neatness;
    • Duplicates, collates, and prepares for mailing Foundation reports, lists, correspondence, grant, etc.;
    • Maintains Foundation copy and fax machines;
    • Assists with pre-screening clients for all SCF program options;
    • Sets appointments up for family advocates in the EHS program for intake assignments;
 
  • Executes the Suite 200 Front Desk duties when not needed to cover Suite 100. Suite 200 duties include (but not limited to):
    • Greets and checks in all visitors and vendors to the 2nd Floor;
    • Contacts the correct department and/or person to announce visitor’s arrival;
    • Answers the Suite 200 telephone system, takes messages, and directs incoming calls appropriately;
    • Signs for all shipments and contacts Purchasing Coordinator to inform of shipment arrival;
    • Takes mail from Suite 200 to Suite 100 Program Assistants for distribution
    • Types and/or reproduces correspondence or other materials generated by the Program Management or Administration team;
    • Duplications, collates, and prepares correspondence or other materials as directed by Program Management and/or Administration;
    • Assists with maintaining Program Management or Administration copy & fax machines;
    • Assists with on-boarding or pre-employment meetings as needed;
    • May perform other duties as deemed necessary by Program Management or Administration Teams
 
  • Must pass random drug/alcohol testing and maintain a drug-free workplace


PHYSICAL REQUIREMENTS & WORKING CONDITIONS:
  • Must be able to lift, carry, push, pull or otherwise move objects weighing up to 50 pounds with or without material handling equipment
  • Must be able to work for long periods of time while maintaining concentrated attention to detail.
  • Must be able to sit a table or desk for long periods of time with occasional standing, walking, squatting or reaching.
  • Must have manual dexterity to use office equipment including but not limited to a copier, computer keyboard, or phone key pad
  • Must have the ability to hear and speak face to face, over telephone or in virtual meetings
  • Must be able to drive personal or company vehicle for off-site meetings and/or events as directed by management or administration
  • Must be able to travel frequently by car for job requirements in and around the Las Vegas area (including but not limited to Boulder City, Henderson, Las Vegas, and Pahrump)
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


QUALIFICATIONS:
  • Education & Work Experience
    • High school graduate or equivalent is required
    • 6 months of clerical work experience is required
 
  • Skills & Abilities
    • Must have a valid Driver License & clear driving record and maintain throughout duration of employment with SCF
    • Must maintain auto insurance on personal vehicles driven while completing job duties.
    • Must be approved by SCF auto insurer to be added to corporate auto insurance policy
    • Must be 21 or older (corporate auto insurer’s requirement)
    • Must be able to accurately type.
    • Must have a good working knowledge of English, grammar, punctuation, spelling style, etc.
    • Must have the ability to operate standard office machines such as computers, tablets, printers, copiers, etc.
    • Must have basic knowledge of Microsoft Office (Word, Excel, Outlook) programs.
    • Must have the ability to answer telephones and greet the public in a friendly and courteous manner.
    • Must have the ability to perform assigned duties with a minimum of supervision; identify problems and recommend solutions; interpret and apply policies and procedures within limits of authority.
    • Must be available to work a flexible schedule to fulfill job functions and program responsibilities including occasional weekday evenings or weekend events (1-3 times per month)
    • Must interact sensitively, effectively and professionally with persons from diverse cultural, economic, racial, ethnic and professional backgrounds, and persons of all ages and lifestyle preferences especially parents of children in SCF’s programs.
    • Must have the ability to interact with tact and discretion with supervisors, officials, employees, and the public.
    • Ability to speak in a clear and understandable manner and write legibly using the English language is a requirement.
    • Ability to maintain the highly confidential nature of incoming paperwork is a requirement.
    • Maintain a positive, open and objective attitude towards others including volunteers and interns
    • Willing to engage, support, include and work with volunteers and/or interns on an on-going or as needed basis
    • Must obtain a Las Vegas Metropolitan Police Department Work Card (Sheriff’s Card) and a North Las Vegas Work Card (Sheriff’s Card) for Child Care prior to hire date and maintain for duration of employment
    • Must submit negative TB results (One-Step Skin Test or Chest X-Ray) prior to hire date and duration of employment
    • Must have a physical performed and document submitted prior to hire date and maintain for duration of employment
    • Must acquire CPR/First Aid Training for Infant/Child/Adult within ninety (90) days of hire date and maintain through duration of employment
    • Must pass pre-employment and random drug/alcohol testing and maintain a drug-free workplace
 
  • Preferred
    • Bilingual (Spanish/English) is beneficial
    • 1 year of clerical work experience preferred
    • Some College coursework helpful


This description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related certifications, knowledge and skills.


Our job posting is limited to the first 75 applications received and will stop accepting applications without notice when that number is reached.

Department: Program Management
This is a non-management position
This is a full time position

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