SUMMARY
This is a dual-role position. This position is primarily responsible for working on various client teams to provide public relations counsel and leadership development support under direct and indirect supervision and provides some direct client support under direct supervision. The Account Coordinator is also responsible for providing executive administration support and professionally represents the firm to the outside world.

KEY ROLES AND RESPONSIBILITIES:
Client Services
Provides account management support to team members who serve clients on a number of issues. Some direct client support will be required. Assists in the development of communication plans on behalf of clients. Provides creative input for clients as requested. Must have entry level awareness in most of the following areas:
  • Digital media
  • Communication audits
  • Media relations
  • Internal communication
  • Issues management
  • Speech writing
  • Crisis and media training
  • News and op-ed writing
  • Crisis management
  • Event planning and management
  • Community relations
  • Measurement and analytics
  • Public affairs
  • Research
  • Public issues campaigns
  • Marketing communication

Company Support
  • Assists in promotion and marketing of the firm
  • Encourages business development by promoting the firm to potential new clients
  • Practices strong internal communications
  • Provides support to management and account executives, as assigned
  • Demonstrates participation and leadership in civic and charitable activities
  • Maintains good working relationships with community groups, including nonprofit, civic, education, cultural and others
  • Represents the firm at a variety of external functions

Executive Administrative Assistance
  • Welcomes clients, guests and vendors by greeting them in a professional manner, in person and on the telephone; answering or directing inquiries
  • Manages front office routine by physically manning the front desk and handling mail, deliveries, etc.
  • Maintains executives’ appointment schedule by planning and scheduling meetings, conferences, teleconferences and travel
  • Conserves executives’ time by reading, researching and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating telecommunications
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, etc.
  • Maintains client confidence by keeping information confidential
  • Creates and distributes various legal documents
  • Assists with collection and input of various financial data
  • Works collaboratively with the accounting team in maintaining financial records
  • Assists with office invoicing processes
  • Maintains office supplies inventory
  • Ensures operation of equipment by completing preventive maintenance requirements
  • Maintains that conference rooms are in good working order, oversees schedule, signage, meeting set up and breakdown, as needed
  • Maintains common areas and kitchen/break areas in a tidy manner
  • Shares executive administrative assistant duties with the Tulsa office as needed
  • Other duties as assigned

QUALIFICATIONS AND COMPETENCIES:
  • Bachelor’s degree preferred
  • Provides excellent customer service
  • Entry level experience in public relations, journalism, marketing and/or public affairs
  • Excellent written and oral communication skills
  • Strong interpersonal skills, high energy level, good listening skills and solid professional ethics. Strong time management skills and the ability to handle multiple tasks simultaneously are a must.
  • Excellent computer skills including Excel, Word, Outlook and PowerPoint
  • Ability to collect, analyze, and accurately interpret information and data for the compilation of reports and studies.
  • Good organizational skills, attention to detail and effective time management
  • Self-starter who requires minimal direction, is friendly, cooperative, positive, and can field assignments in a professional manner
  • Advanced knowledge of office procedures, equipment and technology, including computer, copier, printer, fax machine, etc. Ability to learn and use unfamiliar computer software

ESSENTIAL FUNCTIONS:
  • Must be able to work in the office environment and around other people.
  • Ability to work collaboratively with other staff.
  • Work is accomplished in an office environment with the availability of all equipment necessary to perform assigned tasks.
  • Must be able to maintain a good working relationship with other staff members and general public.
  • Must be able to travel to other firm locations as required.
  • Must be able to maintain confidentiality and to adapt to a changing environment and changing procedures.
  • Requires running errands, walking, bending, stooping, stretching, and carrying objects (usually less than twenty-five pounds).
  • Requires finger dexterity for keyboarding, visual skills for reading and clear verbal skills for communicating over the telephone and in person.

Schnake Turnbo Frank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability status, genetic information, pregnancy, covered veteran status, political ideology, marital status or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 

This is a non-management position
This is a full time position

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