Our Company & Our Property 

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

 

About Stanly Ranch, Auberge Resorts Collection

A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalize those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.

 

Role Summary

Join our team as an Experience Manager and become one of the authors of our story.  

 

The Experience Manager will execute & project manage programming efforts across this property, and as such, he or she will be responsible for facilitating, organizing and guiding well-designed and creatively curated guest and team experiences unique to our properties through adventures, activities, classes, amenities, product selection, partner alignment, and space activation. This role is integral to establishing and maintaining thematic stories and elements that influence and guide the resorts’ guest experience.

 

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team members. Within this, the key responsibilities for this position are:

  • Experience Execution: Execute experience plans for seasonal and monthly calendars for the property, based on our Soul of the Place. Planning, project managing, and collaborating with inter-departmental teams to establish standard operating procedures for core experience programming. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the local community. 

  • Weekly Programming Calendar Project Management: Project manage weekly programming ensuring the success of daily programming offerings. This includes creating a project plan and timelines with key operational leaders on property, outlining next steps and tasks needed to execute the experience, managing cross functional and inter-departmental communication, setting the right cadence for meetings, finalizing details, and ensuring we meet our deadlines. Manage the weekly programming calendar ensuring coordinating with all necessary third party partners or property team members. Ensure the monthly/seasonal calendar is ready for marketing and the itinerary design team at least 2-3 months in advance.

  • Networking: Manage a database of community leaders information to ensure anyone from the property can reach out to important partners locally. Establish and maintain relationships with local partners and vendors to initiate and enhance our unique brand story with reliable, bookable activities, adventures, and programming. 

  • Training: Manage experience resources on the internal team member website. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings. Participate in team member daily rallies to discuss weekly programming offerings. Champion training around activities and experiences.

  • Design: Support the curation of design elements as needed for programming for use in resort spaces. Creating, teaching, documenting and standardizing presentation and execution of programming. Activating holiday events with well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.  Manage the sampling, ordering, and fulfillment of operating supplies & equipment for weekly programming.

  • Improvement: Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience led at the property level.

  • Confidentiality: Maintain confidentiality and security of specified resort information, correspondence, reports and files

 

Required Qualifications

  • 3-5+ years of work experience in a hospitality/event/creative operations field, and previous project management experience. The ideal candidate will demonstrate success with developing and executing events  & experiences: possibly including coordinating events and activities, programming, or membership club offerings

  • Bachelor’s Degree or equivalent, ideally in Design, Marketing, Public Relations, Operations, or Hospitality.

  • Be a natural entrepreneurial leader with a positive demeanor and a sense of adventure.

 

Preferred Qualifications

  • Demonstrated excellence in a creative/event project or program management role.

  • Past experience in an entrepreneurial environment, able to juggle multiple projects at one time and pivoting as needed.

  • Consistent follow through with teammates and attention to detail in organizing project plans

  • Strategic time management to focus & prioritize projects that will  provide the biggest impact to the property

  • Ability to plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time.

  • Ability to multi-task and coordinate multiple projects at once.

  • Ability to exercise independent judgment and make decisions that are aligned with the goals and objectives of the property.

  • Ability to professionally represent the resort and interact with guests in a polished, responsible, and timely manner.

  • Ability to communicate information to operational departments accurately and in a timely manner.

  • Extensive breadth and depth of knowledge as relates to the Napa Valley, the Bay Area market, and catering to a luxury-minded audience. 

  • Must be both “Team” focused, and a self-motivated, adaptable, innovative, and independent worker.

  • Discerning eye for design and style.

  • Excellent written and verbal communication skills; pleasant and professional phone and correspondence demeanor.

  • Creative and proactive thinker and problem-solver with high-level organizational, research, and product-sourcing skills. 

  • Computer-literate: ability to confidently and effectively navigate a variety of programs, including but not limited to Google Suite, HMS, Unifocus, Trip Advisor, Yelp, OpenTable, and social networking platforms.

  • Proven professional networking, partnership sourcing, and negotiating skills.

  • Ability to take on new responsibilities and roles as the position demands, both administratively and operationally.

 

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

 

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

 

Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a management position
This is a full time position

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