Housekeeping - Turndown Attendant (Napa Valley, CA)

Core Responsibilities

The key responsibilities for this position are:

1. Turndown assigned rooms according to departmental standards, ensuring the highest possible degree of cleanliness.

2. Replace soiled towels and linen with clean ones. 

3. Restock and place guest amenities, bath amenities, facial and toilet tissue, literature and other collateral.  Ensure adequate supply for arriving guests.

4. Ensure proper setting, placement and working order of clock, TV, thermostat, light and other fixtures.  

5. Report any maintenance issues promptly in accordance with departmental and hotel standards.

6. Inspect all door and window locks to ensure they are in working order.  Alert management to any unsecured or unsafe situation for the safety of guests and employees.

7. Report any unusual situations such as exceptionally dirty rooms, missing items or room status discrepancies (clean, dirty, vacant, occupied).

8. Maintain and restock work supplies each day.

9. Inspect linen before placing it in rooms and return substandard items to the Laundry Department.

10. Responsible for proper administration of key control for issued keys and keys left by guests in rooms.

11. Adhere to lost and found procedure, ensuring the proper retrieval and placement of items found upon a guest’s departure.

12. Maintain respect for guest confidentiality and personal items.

13. Engage each guest with a smile and appropriate greeting, using the guest’s name whenever appropriate.  Graciously accommodate guest requests.

14. Make suggestions for improvement in overall operations with an emphasis on increasing guest satisfaction, revenue and cost reduction.

15. Work in accordance with hotel and departmental safety standards.

16. Use all hotel equipment safely and properly.

17. Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program

18. Perform other duties as directed, developed or assigned.

Experience Required

1. One year’s experience in hotel housekeeping or similar position.

2. High school graduate or equivalent

3. Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
    

• Experience in a luxury Resort
• Bilingual

Skills Required

•  Ability to speak in English with guests, co-workers and managers.

•  Ability to read labels, instructions and checklists

Skills Desirable

•  Great communication skills 

•  Excellent grooming

• Confidence and ability to perform under pressure

• Must like to clean

PHYSICAL DEMANDS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to inspecting property. 

• Constant need to perform the following physical activities: grasping, turning, finger dexterity.

• Occasional need to stand for long periods of time.      

• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

• Vision requirements: constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.

• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.
   

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family

Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a non-management position
This is a part time position
Pay: $21.00