Restaurant Host (Napa Valley, CA)

Role Summary

The Host is a vital member of the service team, they are responsible for controlling the bookings of the restaurant, providing a warm welcome to all guests as they enter the building, checking them in through the reservation system, escorting the guests to their table, answering the phone, making reservations, maintaining accurate status updates throughout service and sincere goodbye. The host will also be relaying information to the guests as they enter the building. The ideal candidate will be exuding warmth, outgoing, professional, and has a strong ability to multitask. 

Core Responsibilities
 

• Properly answer guest inquiries with regards to restaurant hours of operation and basic operational information of the property.
   
• Must be able to  Multi-task and genuine hospitality when “finding the yes” for all guests.
   
• Ensures that the restaurant and dining room team exudes excellence
   
• Act as a liaison between the guest, management, service staff and kitchen and communicate accordingly . Distiputing chits when appropriate to necessary team members. 
   
• Take action to “build the book” while taking into consideration both the needs of the business and the needs of our guests.
   
• Have a working knowledge of Opentable and comfort with all functions required for completing side work and during service. This includes, but is not limited to status changes, use of the waitlist function, guest searches and reservations.

Required Qualifications

• Must have fine dining experience. High volume experience is a plus. 

• Needs to have previous hospitality experience. 

• 1-3 years of experience in reservations or as host, or equivalent restaurant experience

• Good Communicator – ability to understand, speak & follow written and verbal instruction in English

• Attention to detail & well organized

• Team-oriented

Preferred Qualifications

• Education: Have a minimum of high school diploma or equivalent. 

• Must be fluent in English. Some Spanish is preferred. 

• Working knowledge of Opentable, Resy, ect

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.  

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a non-management position
Pay: $18.50