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Cloud Support Administrator (Remote)
Requisition ID: TA161
Location: Remote, US
Application Deadline: We are accepting applications on an ongoing basis
Who We Are
Trusted Space builds solutions both on the ground and in space. Our solutions provide advanced capabilities supporting missions vital to our Nation’s defense, intelligence, and science sectors. Our diverse talented staff of scientists, engineers, and business professionals support critical missions including Space Domain Awareness, Battlespace Awareness & Decision Support, Space Exploration & Science, and the establishment of core Space Infrastructure.
Our Culture
As a customer-focused service provider, Trusted Space values it’s employees and clients. We live by our values; central to this principle is the concept to treat others as you would like other to treat you. We offer a collaborative and supportive work environment, world class benefits, and work-life balance. We encourage life-long learning and continuous improvement in all that we do. Each day, we seek to be better than the previous day, embracing our journey to Excellence. We consider it a privilege to work with our customers on their greatest challenges.
Job Description
Trusted Space is seeking a highly skilled Cloud Support Administrator to join our team. Reporting to the Trusted Space Director of IT, the Cloud Support Administrator will be responsible for providing support to our users, administering our Microsoft 365 and Azure infrastructure, resolving technical issues, recommending and implementing new solutions, and maintaining the overall health of our cloud first environment.
Responsibilities
- Azure: Manage and maintain Azure resources, ensuring optimal performance and security. This includes troubleshooting existing services and collaborating with other teams to design solutions for new infrastructure requirements.
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Microsoft 365: Administer the Microsoft 365 environment, configuring and supporting core applications like Outlook, OneDrive, SharePoint, and Teams. Manage user licenses and ensure optimal security and functionality for end-users.
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Automation: Analyze existing IT workflows to identify opportunities for automation and develop PowerShell scripts to streamline processes, reduce manual intervention, and improve overall efficiency. This includes automating tasks related to system monitoring, incident response, and resource provisioning.
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End user support: Provide comprehensive technical support to end-users, addressing and resolving inquiries and technical issues related to Windows, Linux, Azure, and Office 365. Develop and deliver user training sessions on new tools to empower users and promote effective technology adoption.
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Internal Collaboration: Provide technical expertise to the Security team in implementing and maintaining security policies and access controls across Azure, Office 365, and Intune. Support the Security team's monitoring activities within the cloud environment.
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Documentation: Develop and maintain technical documentation for IT systems, including system architecture diagrams, configuration guides, and troubleshooting procedures. Create and document standardized procedures for IT operations. Generate usage reports to optimize resource allocation and capacity planning.
- The position requires the candidate to be a United States Citizen.
- Minimum 5+ years of experience supporting Windows environments.
- Minimum 2+ years of experience supporting cloud environments (Azure preferred).
- Proven experience supporting Microsoft 365 applications, including Teams.
- Experience with Linux, Ubuntu, RedHat, etc.
- Strong understanding of cloud concepts, security best practices, and networking principles.
- Relevant Azure certification.
- Experience with Entra ID and Microsoft Intune.
- Security FIRST mindset.
- Strong understanding of CMMC requirements.
- Excellent problem-solving and analytical skills with a proactive attitude.
- Effective communication and interpersonal skills to collaborate with internal teams to provide exceptional customer service.
- Ability to learn new technologies quickly and adapt to rapidly evolving requirements.
- Proficiency in scripting languages, ie. PowerShell, bash.
- The ability to work independently.
- Secret clearance is preferred but not required.
Benefits: Trusted Space seeks to create an environment where Employees are empowered and supported to achieve their full potential. We encourage life-long learning within our Agile & Innovative work environment. We offer competitive compensation and benefits including medical, dental, and vision plans; life and accidental death & dismemberment insurance; 401(k) plan; paid holidays and generous paid time off; short-term and long-term disability insurance; and other benefits to promote health, wellness, and a positive work-life balance.
Trusted Space, Inc. is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, marital status, national origin, veteran status, or any other status protected under federal, state, or local law. All aspects of employment are decided based on qualifications, merit, competence, performance, and business need.
Trusted Space, Inc. participates in the E-Verify program.
DISCLAIMER: Trusted Space, Inc. only uses the respective domains of trustedspace.com and trustedspace.us for official contact and any other domains are likely a scam and do not originate from our company. Trusted Space will never ask a candidate for access or pass codes to personal accounts including e-mails, bank accounts, CashApp, Paypal, Venmo, etc.
This is a full time position