LUXURY WITH WILD ABANDON
Situated on 3,500 acres of lush ranch land outside of Park City, Utah,
The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.
Owners Mike + Barb Phillips are genuine stewards of the earth. Together they have designed five mediums through which guests can reconnect with the natural world:
The understated elegance & organic architecture of Blue Sky’s 46 rooms + suites; nourishing mountain modern cuisine utilizing storied, sustainable ingredients;
an iconic wellness sanctuary perched at the edge of a precipice where earth meets sky; the High West whiskey distillery which lovingly crafts small batch whiskey from grain to glass; and curated activities for guests of all ages which invoke a rich Western heritage.
Blue Sky is a place of soul and spirit, located 40 minutes from Salt Lake City International Airport
JOB TITLE: Assistant Front Desk Manager
DEPARTMENT: Front Office
DIRECT REPORT: Front Office Manager
FLSA STATUS: Exempt
LOCATION: The Lodge At Blue Sky- Wanship, Utah
To serve the needs of the business, our guests and our colleagues by overseeing the day-to-day Front Office operation, maintaining hotel standards and maximising guest satisfaction.
At The Lodge at Blue Sky, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.
Please note that this is not an exhaustive list of everything that needs to be done. Employees of The Lodge at Blue Sky will always find new ways to look after the business, their guests, and their colleagues.
Assist in the maintenance & achievement of the Front Office team budget.
Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
Maintain full knowledge of the Property Management and Call Center computer systems.
Supervise the functioning of all departmental employees and facilities.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new SOPs relating to front office operation.
Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving upselling within the property.
Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
Develop and maintain a motivational working environment within the department.
Provide coaching and counseling, support and guidance to the associates as required.
Ensure team members are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.
Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
Provide assistance to local representatives of tour operators and travel agencies.
To perform any other related duties and special projects as assigned.
Blue Sky Utah. Forty six luxurious rooms and suites on 3,500 secluded acres, all with stunning Wasatch Mountain views. A stream flows year-round, and wildlife abounds. Wander the property on foot or horseback in warmer months or cross country skis and snow-shoes in winter. Every mountain activity imaginable is at your fingertips, while the Spa at Blue Sky, High West Distillery and five-star dining are just outside your front door.
You Tube: https://www.youtube.com/aubergeresorts
Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Department: Front Desk, Executive
This is a full time position