LUXURY WITH WILD ABANDON

Situated on 3,500 acres of lush ranch land outside of Park City, Utah,
The Lodge at Blue Sky invites guests to slow down and forge meaningful connections with the land, animals and people that call Blue Sky home.

Owners Mike + Barb Phillips are genuine stewards of the earth. Together they have designed five mediums through which guests can reconnect with the natural world:

The understated elegance & organic architecture of Blue Sky’s 46 rooms + suites; nourishing mountain modern cuisine utilizing storied, sustainable ingredients;
an iconic wellness sanctuary perched at the edge of a precipice where earth meets sky; the High West whiskey distillery which lovingly crafts small batch whiskey from grain to glass; and curated activities for guests of all ages which invoke a rich Western heritage.

Blue Sky is a place of soul and spirit, located 40 minutes from Salt Lake City International Airport

Guest Manager Job Description

Title: Guest Manager

Immediate Supervisors: Senor Guest Manager, Assistant Front Office Manager, Front Office Manager

 

Role Summary:

The Guest Manager is arguably the most important role in The Lodge at Blue Sky. Acting in a team of 7 members, the Guest Manager Team is the “tip of the spear” when it comes to the guest experience. The Guest Manager is an all-in-one position of concierge, front desk, and central coordinator between our guests and staff. It is the responsibility of the Guest Manager Team to know the location and plans of all guests at all times so other departments may perform their “magic services” accordingly. When the Guest Manager Team performs, Housekeeping can service a guest’s room three times in one day without ever seeing the occupying guest. Our restaurant can staff accordingly for the day and never has to ask the guest for their name. Bell staff can plan the day’s transportation needs and foresee potential issues. The only time a guest will to introduce themselves is at the time of check-in. From there, it is the responsibility of the Guest Manager Team to communicate to all departments a name and description of each guest so each one feels like they are visiting the home of a good friend rather than a resort.

 

Role Responsibilities:

  • Anticipating and exceeding guest expectations is our number one priority

  • Projecting a positive image on behalf of The Lodge at Blue Sky

  • Attending and/or hosting daily briefings among the Guest Manager Team

  • Maintaining clear and effective communication lines between all departments

  • Keeping updated information on local & community activities, events, and special offerings

  • Keeping updated information on in-house offerings including Reservations, Spa, Activities, and Restaurant

  • Aiding Reservations Team and Bell Staff when needed

  • Overseeing lobby traffic and greeting/assisting guests as they pass through

  • Pre-planning guest experiences by way of concierge services

  • Conducting final inspection on rooms for arriving guests

  • Greeting guests upon arrival and providing a tour of the Lodge through all front-of-house departments

  • Checking guests into their rooms by way of escort, room tour, and completing the registration

  • Tracking guest movement throughout the resort

  • Communicating with Housekeeping for services and Bell staff for transportation needs

  • Examining guest bills prior to departure ensuring accuracy

  • Checking out guests with HMS and collecting payments from the guest

  • Handling guest complaints with resolve and notification of management

  • Keeping a daily checklist for morning and evening teams

  • Recording guest preferences/notes in HMS and disseminating across departments including management

  • Posting charges to guest accounts and settling according to accounting procedures

  • Reviewing and understanding guest room bills and conducting payment transactions byways of a credit card, cash, check, or wire transfer

  • Keeping a clean and well-organized work station

  • Complying with all policies & procedures of The Lodge at Blue Sky

  • Performing other tasks as assigned by management

 

Requirements:

  • Ability to work in a fast-paced, high-pressure environment

  • Critical and forward thinking skills

  • Ability to multi-task and remain organized

  • Ability to communicate effectively, clearly, and professionally

  • The bright and enthusiastic demeanor that is approachable to guests and coworkers

  • Ability to work together as part of a departmental team and as a greater hotel team

  • Proficiency in computers and information technology

  • Capable of lifting objects up to 50 pounds

  • Bachelor’s degree in Hospitality Management and/or minimum of 1-year experience working in front desk or concierge

  • Ability to work flexible hours including mornings, evenings, weekends and holidays.

 

Preferred Skills:

  • Experience using Google Chrome and Google Apps

  • Experience using HotSOS, ALICE, HMS, Spa Soft, Excel, and Microsoft Office

  • Knowledge of Park City and the greater Utah area

About The Lodge at Blue Sky
Blue Sky Utah. Forty six luxurious rooms and suites on 3,500 secluded acres, all with stunning Wasatch Mountain views. A stream flows year-round, and wildlife abounds. Wander the property on foot or horseback in warmer months or cross country skis and snow-shoes in winter. Every mountain activity imaginable is at your fingertips, while the Spa at Blue Sky, High West Distillery and five-star dining are just outside your front door.
 


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Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Front Desk, Executive
This is a full time position

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