POSITION TITLE: FOOD & BEVERAGE SUPERVISOR

LOCATION: THE LODGE AT BLUE SKY-- WANSHIP, UT 

DEPARTMENT: FOOD & BEVERAGE 

REPORTS TO: Restaurant Manager 

ABOUT THE LODGE AT BLUE SKY: The Lodge at Blue Sky sits on thousands of acres of some of the world’s most breathtakingly beautiful natural lands, just a few short minutes from Park City, and its unique philosophy fosters, in equal measure, unmatched luxury and uninhibited adventure. 

 

The Lodge at Blue Sky is pleased to invite qualified and passionate candidates to join our Family in growing strong roots in our local and global community, being responsible stewards of the land we love, experiencing meaningful adventures, and nurturing our connections with people and other living creatures, every single day. The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.

POSITION SUMMARY: Manages subordinates, assists with overall direction, coordination, and evaluation of the restaurant.  Carries out responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members, planning, assigning, and directing work.  In addition to appraising performance, rewarding and disciplining team members, addressing complaints and resolving problems. Provides input into planning department goals and direct team members to achieve results.   

ESSENTIAL JOB FUNCTIONS: To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

  • Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

  • Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders.

  • Ensures guests receive outstanding, consistent, exceptional service by circulating through each dining area.  Seeks opportunities to improve satisfaction and immediately handles any guest concerns or complaints.

  • During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

  • Assist in maintaining a highly motivated and well trained team members.

  • Open and close shift in accordance with Manager’s Checklist.

  • Train, maintain and enforce all Blue Sky Service Standards

  • Properly execute revenue and check control procedures on shift

  • Maintain a safe and sanitary work environment for all Associates and guests

  • Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks).

  • Ensures all dining, service and kitchen areas are clean and properly set up.  Maintains sufficient inventory of supplies and equipment, and orders as needed.  anticipate in weekly/monthly inventories. Prepares and submits liquor and supply orders.  

  • Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

  • Be on the floor during entire meal period and ensure adequate coverage.

  • Ensure that only a quality product is being served.

  • Maintain proper Associate uniform standards.

  • Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

  • Monitor SOP’s to ensure consistent exceptional service is provided.  Assists in developing and updating policies and procedures. Participates in weekly meetings with Food and Beverage management team to ensure weekly goals, challenges, and service standards are met.  

  • Ability to monitor labor as required by anticipating business activity while ensuring that positions are staffed when and as needed and labor cost objectives are met.  

  • Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates.

  • Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.

  • Establish effective communication with Associates to gain their trust and respect through his/her hard work.  Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Blue Sky’s Guarantee of Fair Treatment Policy.

  • Identify and recommend incentive programs, new ideas, and methods of operation.

  • Reporting to work as scheduled on time is an essential function of the job.  

  • To perform any other duties as required.

  • This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.

Standard Specifications: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

ESSENTIAL QUALIFICATIONS:

  • A genuine affinity for interacting meaningfully and positively with guests.

  • Extensive experience providing service and supervising others in fine dining environment.

  • Ability to support the overall Food & Beverage operations of the property so as to maximize customer satisfaction, team member performance, and business results.

  • Ability to ensure that visitors to the hotel are delighted by the quality, creativity and variety of our food and beverage offerings in every area of the hotel, and that F&B is regarded as a strong point of differentiation for the hotel in its local market.

  • Ability to assist the restaurant manager with management of Food and Beverage team members in the restaurant to ensure guests receive the highest level of service and quality on a daily and consistent basis.  

  • Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of    supervision.

  • Professional, polished service, etiquette, and protocol skills and knowledge.

  • ServeSafe and TIPS certification. 

ESSENTIAL SKILLS:

  • Ability to provide clear and legible written communication.

  • Ability to compute basic mathematical calculations.

  • Ability to input and access data in a computer.

  • Ability to be a clear thinker and remain calm under pressure.

  • Ability to maintain confidentiality of guest information and designated hotel data.

  • Ability to work effectively lead a team in providing exceptional service in a luxury restaurant environment cohesively with other departments and individuals as part of a team.

  • Ability to prioritize and follow up on work assignments.

  • Understanding of food and beverage safety practices, as well as safe handling of cleaning chemicals

Working Conditions: Most tasks are performed indoors. Temperature is usually moderate.  Noise level is usually moderate.

Physical Demands: Frequent need to perform the following physical activities:

  • Reaching, bending, pushing, pulling, twisting, lifting, and climbing.   Have frequent need to perform standing and walking activities related to provide food service in the restaurant.  

  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.

  • Occasional need to stand for long periods of time.

  • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

  • Vision requirements: constant need to view small print.  Frequent need to see small details and things clearly beyond arms’ reach.

  • Hearing requirements: constant need to speak on telephone and/or two-way radio,

  • Respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

 


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Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Food & Bev Front of house
This is a non-management position
This is a full time position

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