POSITION TITLE: SPA ATTENDANT  

LOCATION: THE LODGE AT BLUE SKY, THE EDGE SPA-- WANSHIP, UT

DEPARTMENT: SPA

REPORTS TO: Spa Manager       

ABOUT THE LODGE AT BLUE SKY: The Lodge at Blue Sky sits on thousands of acres of some of the world’s most breathtakingly beautiful natural lands, just a few short minutes from Park City, and its unique philosophy fosters, in equal measure, unmatched luxury and uninhibited adventure. 

The Lodge at Blue Sky is pleased to invite qualified and passionate candidates to join our Family in growing strong roots in our local and global community, being responsible stewards of the land we love, experiencing meaningful adventures, and nurturing our connections with people and other living creatures, every single day. The Lodge at Blue Sky believes that our mission to provide luxury with wild abandon to our guests can only be fulfilled by nurturing, valuing, and empowering our employees to be their best selves, and giving our best in return. Our employee culture sets itself apart from other luxury hotels in our genuine appreciation of and respect for our team members, and we are dedicated to providing the best employee experience possible for our team by pairing people with positions that both challenge and enrich them, as well as offering competitive wages and comprehensive benefits.

POSITION SUMMARY: Spa Attendant is responsible for scheduling and promoting spa services on the phone and in person. Spa Attendant provides information about our menu and spa facility to enhance the guests experience and promote The Edge Spa. Spa Attendant supports all aspects of retail and compiles statistical information as needed and requested.  Spa Attendant performs a variety of duties including stocking a bar, helping with folding linens and other cleaning duties and opening and closing the spa. Spa Attendant provides effective and efficient guest service by maintaining  all critical guest areas of The Edge Spa. Spa Attendant is an integral team member in the operation of The Edge Spa at The Lodge at Blue Sky. 

ESSENTIAL JOB FUNCTIONS:

  • Ensure smooth flow of spa operations by reviewing daily treatment schedule and preparing/maintaining guest areas.

  • Follow spa procedures for opening and closing.

  • Greet and warmly welcome our guests as soon as they arrive and help with checking in and out.

  • Answer phones, make recommendations and arrangements on spa treatments, and schedule appointments.

  • Create and manage appointments on a digital appointment scheduling system.

  • Promote and represent The Edge Spa in a professional and enthusiastic manner.

  • Create an excellent experience for all guests through a friendly, professional and helpful attitude.

  • Help maintain professionalism and cleanliness of public areas in the spa, including locker rooms.

  • Sell and promote memberships, spa packages, enhancements and wellness activities.

  • Approach all encounters with spa guests, members and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

  • Launder and restock spa bar including teas, water dispensers, elixirs, fruit garnish and  retail products, backbar product bottles, tissues, etc. in all areas of spa throughout the day.

  • Occasionally assist in the change-over of treatment rooms.

  • Assist guests as requested with spa information, locker keys, towels, robes, sandals, amenities, and refreshments.

  • Assist with the training of new Spa Attendants as needed and directed.

  • Follow-up with Manager on all comments, concerns and suggestions made by staff members and resort guests.

  • Report to work in appropriate uniform, on time, and well groomed according to guidelines.

  • Attend staff meetings and training sessions.

  • Available to work holidays, weekends and evenings as needed.

  • Model and reinforce all standards and policies.

  • Maintain helpful, cooperative relations with coworkers.

  • Participate in and support hotel and company efforts towards sustainability and environmental initiatives.

TEAM MEMBER RELATIONS

  • Responsible for maintaining helpful, cooperative relations with co-workers.

  • Remain calm, centered and focused despite surroundings or personal circumstances to serve as a model for all spa team members.

  • Responsible for adhering to The Lodge at Blue Sky team member handbook guidelines and The Edge Spa  Policy/Procedure manual.

  • Responsible for adhering to The Lodge at Blue Sky  core values.

  • Responsible for establishing and maintaining standards of excellence in professional image and service by reporting to work in appropriate attire, on time and well groomed

  ESSENTIAL QUALIFICATIONS:
  • A genuine affinity for interacting meaningfully and positively with others.

  • Ability to support the spa operations of the property so as to maximize customer satisfaction, team member performance, and business results.

  • Ability to ensure that visitors to the hotel are delighted by the quality, creativity and variety of our Spa services, and that The Edge Spa is regarded as a strong point of differentiation for the hotel in its local market.

  • Ability to maintain calm during busy periods and treat our guests and our colleagues with respect, and work hard together to deliver the highest quality of service to all.

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.

  • Professional, polished etiquette, and treatment protocol skills and knowledge.

Required:

  • Availability to work Weekends and Holidays

  • Previous experience in the same or similar position (Front Office Agent or Receptionist) in a luxury resort environment. Interest in a career in the Spa department preferred.

  • Must be an enthusiastic, high energy team player.

  • Ability to work in a fast-paced environment.

  • Ability to multitask is essential with great attention to detail.

  • Excellent communication style and out-going personality.

  • A love for taking care of people and true sense of hospitality.

  • Strong computer skills are essential.

  • High School Diploma or equivalent

  • Ability to work in an environment infused with a variety of scents/aromatherapy

Desirable:

  • Knowledge of local culture and activities.

 

ESSENTIAL SKILLS:

  • Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.

  • Ability to provide legible written communication.

  • Ability to multitask.

  • Ability to compute basic mathematical calculations.

  • Ability to input and access data in a computer.

  • Ability to maintain discretion and confidentiality of all guest and hotel information.

  • Ability to be well organized, maintain concentration, think clearly and follow up.

  • Ability to focus attention on details.

  • Ability to remain calm, centered and focused despite surroundings or personal circumstances.

 

Working Conditions: Tasks are performed indoors and outdoors. Temperature is variable due to seasonal weather conditions. Noise level is usually  moderate.

 

Physical Demands:

  • Frequent or occasional need to perform the following physical activities:  pushing, pulling, finger dexterity and climbing.

  • Constant need to perform the following physical activities: grasping, lifting, reaching, twisting and bending.

  • While performing the duties of the job, the associate is required to stand for long periods of time, regularly lift and/or move 25 pounds, and occasionally lift and/or move 40+ pounds.

  • Able to transport & set-up portable massage tables in guest rooms.  

  • Vision requirements: constant need to view small print.  Frequent need to see small details and things clearly beyond arm's reach.

  • Hearing requirements: constant need to speak on the telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

 

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions.

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

 

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.


  


Stay Connected:
Website:
 www.aubergeresorts.com
Facebook: https://www.facebook.com/aubergeresorts
Instagram: https://www.instagram.com/aubergeresorts/
Twitter: https://twitter.com/aubergeresorts
You Tube: https://www.youtube.com/aubergeresorts
Blog: https://aubergeresorts.com/blog


Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Spa Housekeeping
This is a non-management position
This is a full time position

Subscribe to be notified of new jobs

Personal Information










Attachments

Other Information