Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Role Summary
The Housekeeping Trainer is responsible for serving the needs of the business, our guests and our colleagues by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to the Hotel’s guests ensuring all requests are handled promptly and efficiently, and providing guests and employees with a safe and orderly environment.

The Housekeeping Trainer is responsible for ensuring that the appearance and environment of all guest rooms meet the highest standards as set by Auberge Resorts Collection and The Lodge at Blue Sky.  He or she provides exceptionally clean, neat and well-maintained guest rooms and corridors.

At The Lodge at Blue Sky, we are proud to represent our hotel and our country to guests from all over the world.  We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  • Ensure that all Guest Rooms are properly cleaned at all times, in line with the hotel’s Standard Operating Procedures for cleaning these areas.

  • Ensure health & safety requirements are adhered to, including personal knowledge of the correct usage of all chemicals used in Housekeeping.

  • Ensure records are maintained for linen inventory, uniforms, and other items as applicable.

  • Ensure that lost and found articles are processed properly and that the correct logs are maintained.

  • Ensure that par levels of linen, towels, and uniforms are current, and in line with the inventory.

  • Follow and recommend measures to minimize all wastage of materials and amenities are used in the department.

  • Ensuring security awareness throughout the Hotel, reporting incidents to the appropriate Manager when warranted.

  • Ensure VIP requirements are met.

  • Ensure all special requests are met, with particular reference to families visiting our resorts with children.

  • Ensures any special requests from guests are carried out and delivered on time exceeding guest’s expectations where possible.

  • Clean and take care of all working equipment used by himself/herself.

  • Report any damage or loss in a guest room immediately after being found.

  • Remove room service trays from room & place in the service area.

  • Make room status reports.

  • Report any suspicious person, sleep outs, ‘Do Not Disturbs’ to housekeeping management.

  • Focus on areas of concern for the housekeeping team.

  • Lead daily rally training topic and projects to focus on.

  • Perform daily Forbes inspections related to Room Attendants, Public Areas, Turndown Attendants, and all on-site rooms and areas.

  • Conduct inventory including consumables, linens, supplies, etc.

  • Follow up with Management Team with concerns related to performance and results.

  • Follow up with Lead Team with any concerns.

  • Conduct room inspections.

  • To perform any other related duties as requested.

Required Qualifications
  • A genuine affinity for interacting meaningfully and positively with guests.

  • (Required) To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty listed above as essential job functions proficiently.  

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 

  • Professional, polished service, focused on exceeding expectations and attention to detail.


  • Ability to provide clear and legible written communication.

  • Ability to compute basic mathematical calculations.

  • Ability to input and access data in a computer.

  • Ability to be a clear thinker and remain calm under pressure.

  • Ability to maintain the confidentiality of guest information and designated hotel data.

  • Ability to work cohesively with other departments and individuals as part of a team.

  • Ability to prioritize and follow up on work assignments.

  • Exacting eye for detail.

  • Ability to lead and instruct team members.

What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

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Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Housekeeping
This is a full time position

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