ROLE SUMMARY

Room attendants are responsible for serving the needs of the business, our guests and our team members by ensuring that all guest rooms are well maintained and cleaned, providing professional customer service to The Lodge at Blue Sky guests ensuring all requests are handled promptly and efficiently, and providing guests and team members with a safe and orderly environment.

 

The Room Attendant is responsible for ensuring that the appearance and environment of all guest rooms meet the highest standards set by Auberge Resorts Collection and The Lodge at Blue Sky.  They provide exceptionally clean, neat, and well-maintained guest rooms and corridors.

 

CORE RESPONSIBILITIES

  • Ensure that all guest rooms are properly cleaned at all times, in line with The Lodge at Blue Sky’s Standard Operating Procedures. 

  • Ensure health & safety requirements are adhered to, including personal knowledge of the correct usage of all chemicals used in Housekeeping.

  • Ensure that lost and found items are processed properly and that the correct logs are maintained.

  • Ensure that par levels of linen, towels, and uniforms are current, and in line with the inventory.

  • Follow and recommend measures to minimize all waste of materials and amenities.

  • Ensure security awareness throughout The Lodge, reporting incidents to the manager on duty when warranted.

  • Ensure VIP requirements are met and exceeded.

  • Ensure all special requests are met and all needs are anticipated.

  • Clean and take care of all the working equipment used.

  • Report any damage or loss in a guest room immediately after being found.

  • Remove room service trays from the room. 

  • Utilize all technology and systems provided by The Lodge at Blue Sky to update status, complete requests, and add notes.

*Perform other duties as directed, developed, or assigned.
 

QUALIFICATIONS

Required

  • To perform this job successfully, a qualified room attendant will possess the abilities to perform each duty listed above as core responsibilities. 

  • A genuine affinity for interacting meaningfully and positively with guests.

  • Experience providing housekeeping services, preferably in a Forbes Rated (or equivalent) Hotel.

  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision.

  • Ability to maintain the confidentiality of guest information and designated hotel data.

  • The ability to work effectively leads a team in providing exceptional service in a luxury hotel environment cohesively with other departments and individuals as part of a team.

  • Ability to prioritize and follow up on work assignments.

Desirable

  • High school graduate or equivalent and some college. 

  • Prior Forbes Travel Guide training.

 

SKILLS

Required

  • Ability to be well organized, maintain concentration, and think clearly when providing daily service to guest rooms.

  • Ability to focus attention on details. 

  • Ability to endure abundant physical movements throughout the event and to exert physical effort in daily duties.

  • Ability to work cohesively with team members and follow the supervisor’s direction.

  • Ability to communicate in English.

  • Ability to stand and walk for up to 9 hours, indoors and outdoors in all weather conditions.

 

PHYSICAL DEMANDS

  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting the property. 

  • A constant need to perform the following physical activities: grasping, turning, finger dexterity. 

  • Occasional need to stand for long periods of time. 

  • Lifting/carrying up to 25 lbs. frequently 

  • Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach. 

  • Hearing requirements: the constant need to speak on the telephone and/or two-way radio, respond to the general public, and converse with staff. Ability to hear fire alarms and emergency equipment. 

 

JOIN OUR FAMILY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
 

The Lodge at Blue Sky is an Equal Opportunity Employer, M/F/D/V. The Lodge at Blue Sky provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Lodge at Blue Sky complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and requirements are essential job functions.

 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor.

 


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Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Housekeeping
This is a non-management position
This is a hourly positions position

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