ROLE SUMMARY

The Houseperson is responsible for providing exceptional service to guests by carefully, discreetly, and seamlessly ensuring that guest and Blue Sky expectations are met as regards to in-room supplies, orderliness, deliveries, special service requests, and care of the personal property. 

 

CORE RESPONSIBILITIES

  • Communicate courteously and professionally with guests to assess needs, operate discreetly to fulfill all supply requests.

  • Anticipate guest needs.

  • Load and unload linens and supplies in and out of the cart, following housekeeping standard operating procedures. 

  • Transport linens and supplies from housekeeping storage to guest rooms, upon request.

  • Support room attendants with additional supply need and remain available to incoming radio requests.

  • Organize and stock all incoming linens in designated areas and shelves.

  • Be familiar with all hotel services/ features and local attractions in Summit County in order to respond to guest inquiries accurately. 

  • Assist Banquet servers with special guest requests and must be able to work as a Banquet server in case of absenteeism. 

  • Set an example for other service staff regarding service standards, side work, productivity and professionalism in the workplace, 

  • Comply with all departmental policies/service procedures. 

  • Complete all opening/closing side duties as assigned. 

  • Maintain and complete all tasks assigned by management. 

  • Assist in switching beds in and out of guest rooms, including king beds, twin beds, rollaway and cribs.

Perform other duties as directed, developed, or assigned.
 

SKILLS

Required

  • Ability to anticipate and understand guest service needs remaining calm and courteous. 

  • Ability to communicate in English.

  • Ability to drive a golf cart, and pass the property golf cart safety test.

  • Ability to input and access data into a computer.

  • Ability to think clearly, quickly, maintain, concentration, and make a concise decision in pressure situations. 

  • Ability to exert physical effort in setting up rooms.

  • Ability to stand and walk for up to 12 hours. 

 

QUALIFICATIONS

Professional, polished service, etiquette, and protocol skills and knowledge.

Genuine infinity for interactive meaningfully and positively with guests.

Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy.

Must be able to work independently with minimum supervision.

High School diploma or equivalent.

Minimum 16 years of age.

Ability to satisfactorily communicate in English with guests, management, and coworkers to their understanding.

Ability to communicate legibly.

 

TRAVEL REQUIREMENTS 

Some off-property venues

Travel in Winter through snow & ice 

 

PHYSICAL DEMANDS

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Frequent need to perform standing and walking activities related to inspecting the property. 

A constant need to perform the following physical activities: grasping, turning, finger dexterity. 

Occasional need to stand for long periods of time. 

Lifting/carrying up to 25 lbs. frequently 

Vision requirements: the constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach. 

Hearing requirements: the constant need to speak on the telephone and/or two-way radio, respond to the general public, and converse with staff. Ability to hear fire alarms and emergency equipment. 

 

JOIN OUR FAMILY

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

 

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

 

The Lodge at Blue Sky is an Equal Opportunity Employer, M/F/D/V. The Lodge at Blue Sky provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Lodge at Blue Sky complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

 


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 www.aubergeresorts.com
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Blog: https://aubergeresorts.com/blog


Auberge Resorts Collection provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Auberge Resorts Collection complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Housekeeping
This is a non-management position
This is a hourly positions position

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