Lead Community Health Worker (Maui, HI; Wailuku, HI)

Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100+ professionals and providers serve the people of Maui at three clinics—two locations in Wailuku and one in Lahaina. We have behavioral health providers who partner with the primary care clinicians to assist in a vast number of activities including warm handoffs for acute behavioral health crisis management, substance abuse counseling, tobacco cessation counseling, chronic disease self management counseling, and long-term individual and family therapy. We have been serving the Maui community since 1993.  Since 2015, we have served over 11,000 patients of which 97% are living at or below 200% of the Federal poverty level.  Our philosophy is for all professionals to work at the top of their license.  We are a learning organization that focuses on Patient Centered Medical Home (PCMH), Trauma-Informed Care, and Team-Based Care.  Please visit our website https://ccmaui.org/ to view our unique focus projects, our professional staff, and to learn more about our health center.  Join our growing team of caring, competent, and committed professionals in serving the underserved communities on Maui.

 PRIMARY FUNCTION:   The Lead Community Health Worker (CHW) contributes to meeting the comprehensive needs of the patient that include social determinants of health and direct medical services. Under the Primary Care Medical Home (PCMH) model, CHWs contribute to patient recruitment, education, navigation, social support, medical follow-up needs, care coordination and integration. Chronic disease management and risk factor reduction are often the focus of these efforts for the CHW with proven interventions on chronic disease prevention and control.
.Join the Mālama I Ke Ola Health Center Team! 

• 90 Day Introductory Period 
• Competitive compensation
• Continuous Learning On-The-Job and Internal Training Sessions
• Medical, Dental, Vision, life insurance, short & long-term disabilty, and 403(b) Retirement Plan
• Vacation, Holiday and Sick Benefits

ESSENTIAL DUTIES AND FUNCTIONS  

Community Health Worker provides patient services in the health center and outside in the community for patient recruitment.  Patient services are provided for existing patients and patient recruiting is conducted within targeted communities (which includes all census tracts on Maui island, with the exception of Hāna) on a rotational basis, to perform:

• Care coordination and integration, to include working with patient, partners, families and caregivers.
• Resource identification.
• Goal setting and assistance with self-monitoring.
• Culturally and age appropriate education to include instructional materials, with multiple language options, health screens, and clarification of care plans in compliance with clinical protocols.  
• Patient recruitment includes contacting assigned individuals who have yet to establish care, educating them about the range of services available to them at the health center, and expansion of translation and/or interpretation services available to patient.

Community Health Workers provide, deliver, and/or manage needed culturally and age appropriate services such as:

• Education and communication materials, educational tools, multimodality approaches to care in multiple languages.
• Implement and monitor care management plans.
• Assistance with appointment scheduling.
• Psychosocial support.
• Eligibility referrals.
• Translation and/or interpretation services as qualified.
• Coordination of transport
• A Patient Assistance Program (PAP) to provide financial assistance to access complementary and alternative care options as well as healthy foods.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:

• High School Diploma or its equivalent.

Experience: 

• Experience working in a multi-cultural setting.
• Experience working in a community-based setting; one to two years preferred.

Skills/Competencies:

• Written and oral fluency in English required. Other second languages are desirable.
• Knowledge of some medical terminology preferred.
• Ability to operate, navigate, and troubleshoot basic computer issues with little supervision which includes:
  • Self-management of log in IDs and passwords
  • Ability to read pop-up prompts and error messages and follow instructions
  • Understanding of basic computer operations to minimize problems and damage to hardware and maximize productivity
  • Ability to navigate the EHR to find relevant patient information
  • Documenting with minimal errors and following department procedures
  • Proficient with Microsoft Outlook, Excel, and Word
  • Proficient with communication tools such as Zoom, Go to Meeting, and Doxy.me

• Ability to initiate and maintain positive working relationships with staff and other organizations.
• Understand the community served and community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement and motivation to patients.
• Ability to work independently and efficiently under minimal supervision
• Provide accurate and timely follow-up with patients
• Coordinate community resources to execute patient care plan given by the patient’s provider in the EHR
• Knowledge of community resources available and how to assist patients with applications
• Experience and knowledge navigating healthcare systems and government organizations
• High level of organization and customer services skills
• Critical thinking, problem-solving, and decision-making skills
• Ability to provide proof of COVID-19 vaccination status or acceptable medical or religious exemption

Certifications:

• Valid driver’s license.
• Access to an insured vehicle.
• TB clearance within previous 12 months.
• BLS CPR certificate.

 
Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We embrace a friendly, warm, and welcoming environment so that we can deliver on our promise to provide quality care to our community. E komo mai (Welcome)

Equal Employment Opportunity Statement
We are an equal opportunity employer. We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

This is a non-management position
This is a full time position