Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100+ professionals and providers serve the people of Maui at three clinics—two locations in Wailuku and one in Lahaina. We have behavioral health providers who partner with the primary care clinicians to assist in a vast number of activities including warm handoffs for acute behavioral health crisis management, substance abuse counseling, tobacco cessation counseling, chronic disease self management counseling, and long-term individual and family therapy. We have been serving the Maui community since 1993.  Since 2015, we have served over 11,000 patients of which 97% are living at or below 200% of the Federal poverty level.  Our philosophy is for all professionals to work at the top of their license.  We are a learning organization that focuses on Patient Centered Medical Home (PCMH), Trauma-Informed Care, and Team-Based Care.  Please visit our website to view our unique focus projects, our professional staff, and to learn more about our health center.  Join our growing team of caring, competent, and committed professionals in serving the underserved communities on Maui.

 PRIMARY FUNCTION: Maintains and organizes patient medical records in order to keep track of important clinical information, and updates patient medical information.  Participates in multi-disciplinary primary care team to support the patient care process and facilitate the patient experience.

Join the Mālama I Ke Ola Health Center Team! 
  • 90 Day Introductory Period 
  • Competitive compensation
  • Continuous Learning On-The-Job and Internal Training Sessions
  • Medical, Dental, Vision, life insurance, short & long-term disability, and 403(b) Retirement Plan
  • Vacation, Holiday and Sick Benefits
Essential Functions:
  1. Ensures that the privacy of all patient medical information in accordance to HIPAA regulations and company policies and procedures.
  2. Prepares and updates patient’s charts for current and future appointments.
  3. Processes “obtain and release of records” in an efficient/accurate timely manner.
  4. Scans and imports patient’s medical documents accurately.
  5. Provides assistance to auditors as required.
  6. Creates, generates, and analyzes reports as requested.
  7. Facilitates resolution to patient complaints as needed.
  8. Assists with inputting data into the Electronic Medical Record, Practice Management System, i2iTracks or other data reporting system.
  9. Collaborates with and supports team members to meet collective goals and objectives.
  10. Applies Trauma-Informed approach to all people.
  11. Shreds or ensures proper disposal of patient medical records as appropriate.
  1. Attends additional training sessions to improve deficiencies and enhance knowledge/skills.
  2. Performs other duties and functions which facilitate interdisciplinary team process and are consistent with demonstrated competencies.
  3. Attends and participates in all-staff, departmental and targeted meetings consistently.
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or GED.
  • Certification as Medical Assistant, CNA, or other healthcare education preferred.
  • Associates Degree in Business Technology, specializing in Medical Office Assistant preferred.
  • Six-Months’ experience in a healthcare setting, including HIPAA compliance, preferred.
  • Familiarity with medical terminology and pharmacology preferred.
  • Experience and familiarity with our diverse population.
  • Demonstrate accurate typing of a minimum of 35wpm.
  • Knowledge of use of various office equipment, i.e. copier, fax machine, scanning, etc.
  • Skill in maintaining records.
  • Ability to maintain quality control standards.
  • Ability to work with bilingual and bicultural people. 
  • Cultural sensitivity to a diverse group of people.
  • Must have the ability and skills to work closely with administration, co-workers, and practitioners in an effective, cooperative and harmonious manner.
  • Ability to read, write, and understand in the English language and respond in detailed oral and written instructions.
  • Ability to communicate clearly, verbally and in writing, with patients, co-workers, community partners, and the public.
  • Knowledge of common safety hazards and precautions to maintain a safe work environment.
  • Ability to react calmly and effectively in emergency situations as needed.
  • Demonstrate computer literacy in database, Microsoft Office; and EMR.
  • Provide excellent customer services to our patients in words and actions that demonstrate our mission, vision, and core values.
  • Willingness to assist co-workers.
Other requirements:
  • TB Clearance within the past 12 months
  • Fully vaccinated against COVID-19 or approved reasonable accommodation for medical or religious exemption.
Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We embrace a friendly, warm, and welcoming environment so that we can deliver on our promise to provide quality care to our community. E komo mai (Welcome)

Equal Employment Opportunity Statement
We are an equal opportunity employer. We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

This is a non-management position
This is a full time position

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