Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100+ professionals and providers serve the people of Maui at three clinics—two locations in Wailuku and one in Lahaina. We have behavioral health providers who partner with the primary care clinicians to assist in a vast number of activities including warm handoffs for acute behavioral health crisis management, substance abuse counseling, tobacco cessation counseling, chronic disease self management counseling, and long-term individual and family therapy. We have been serving the Maui community since 1993.  Since 2015, we have served over 11,000 patients of which 97% are living at or below 200% of the Federal poverty level.  Our philosophy is for all professionals to work at the top of their license.  We are a learning organization that focuses on Patient Centered Medical Home (PCMH), Trauma-Informed Care, and Team-Based Care.  Please visit our website to view our unique focus projects, our professional staff, and to learn more about our health center.  Join our growing team of caring, competent, and committed professionals in serving the underserved communities on Maui.

 PRIMARY FUNCTION:   Performs tasks in the following areas: Program management; Grants management; and Grant writing.  Work involves implementing and monitoring grant and program activities, preparing reports on programs being overseen.  Works closely with Chief Operating Officer and Program Director.

WAGE CLASSIFICATION:            Salaried    
POSITION SUPERVISES:             Community Health Worker Lead
REPORTS TO:                                 Program Director     

  • Program Management:
  • Maintains relationships with community partners, public health agencies, physician groups, payer communities, and other referral networks to enhance awareness of and referrals to programs.
  • Responds to inquiries about programs from the general public and members of the public health, physician, health care provider, and payer communities.
  • Recruits and supervises Community Health Worker Leads and oversees the CHW team.
  • Organizes a master schedule of all programs offered by the health center.
  • Recommends publicity for and marketing of community events, town hall meetings, and program options.
  • Assists with recruitment and retention and commitment of participants in all programs.
  • Implements grant activities to meet milestones, objectives, and metrics required by the grant.
  • Reviews data and prepares reports for all programs.
  • Ensures compliance with all applicable laws and regulations, including those governing privacy and data security.
  • Work Coordination:
    • Implements grant activities with other departments and external partners.
    • Coordinates the timing of projects.
    • Prioritizes work to grant and fiscal deadlines.
    • Educates employees on pertinent aspects of the grants.
  • Grants Management:
    • Ensures grant-related expenditures are within contract budgets.
    • Recommends changes to contract budgets in accordance with contracts.
    • Assists in collection of data required for grant reporting.
    • Assists in preparing and reconciling periodic grant expenditure reports and invoices.
    • Ensures compliance with federal, state and county rules and regulations.
    • Recommends changes to procedures as required to meet new or revised grant expectations.
    • Recommends revisions to budget line items and/or data collection procedures as necessary to comply with grant modifications and/or scope changes.
    • Assists in preparing grant, management, and Board reports.
    • Facilitates inter-departmental meetings to ensure compliance with grant expectations, conditions, and applicable rules and regulations.
    • Oversees maintenance of grant files.
    • Performs related duties as assigned.
  • Attends and participates in meetings and committees as requested by the Chief Operating Officer, Chief Executive Officer, Chief Financial Officer and Program Director.
  • Attends additional training sessions to improve deficiencies or enhance knowledge/skills.
  • Ethics and Law
    • Demonstrates a strong commitment to adhering to professional ethics and compliance with the laws and regulations governing healthcare organizations.
  • Team and Interpersonal Skills
    • Demonstrates conflict resolution skills.
    • Understands and follows the organizational structure and reporting lines when addressing problems.
    • Possesses mindfulness skills, self-awareness, and emotional management in a team environment.
    • Establishes, maintains, and promotes strong and cooperative working relationships with all staff.
    • Attends and participates in meetings and quality improvement activities as required.
    • Serves as a member of committees as requested.
    • Provides emotional support, encouragement and motivation to patients.
  • Safety and Compliance
    • Attend all required in-service and external training related to Safety and Compliance.
    • Read, watch safety & health videos, and adhere to all policies and procedures in Safety and Health Guidebook.
Mental Demands: Duties require attention to detail, alertness, critical thinking, problem solving, tolerance to stress and exercising sound judgment.  Also requires mathematical ability, abstract thinking and intuitive sense.

Physical Demands: Frequent sitting at desk for office work. Driving of automobile for outside appointments and meetings. Occasional climbing stairs, step stools, occasional stooping, kneeling, crouching, crawling, reaching, and turning. Continuous use of corrected vision, depth perception, wide field vision, and color vision.  Continuous use of olfactory, auditory and tactile senses. Occasional pushing/pulling and lifting/carrying with two-person assistance for any item over 50 pounds.

Communication Demands: Frequent conversing with public, physicians, community agencies and professionals.  Talking on the telephone, training/giving directions; receiving instructions, composing and drafting grants and other communication; written language: English.  Ability to work with diverse elements of Maui community and target groups such as mentally ill, alcohol and substance abusers, homeless and non-English speaking individuals.
Work Hours: Full-time, 40 hours per week with variable hours depending on CCM needs.  All changes to be cleared through the supervisor.
  • Makes independent decisions on routine activities within the scope and function of the position.

Indoor air-conditioned office setting predominantly.  Occasionally required to be outdoors for travel, and can be exposed to variable weather conditions. Support groups may be off-site in a community meeting space. Occasional inter-island travel by commercial air carrier or boat. Occasional exposure to noise, moisture, noxious odors, and gases. Occasional exposure to dust, dirt, cold, and biological and chemical agents.

Equipment: Frequent use of telephone system and office equipment, i.e. computer, printer, FAX machine, copier, and general office supplies. Occasional use of wheelchair, gurney and other assistive devices for patient transfer in the clinic.

Bloodborne Pathogens: Community Clinic of Maui educates and protects workers who are occupationally exposed to blood or other potentially infectious materials (OPIM), as defined in OSHA’s Bloodborne Pathogens standard Title 29 of the Code of Federal Regulations at 29 CFR 1910.1030.  Report any exposure immediately to a Manager.
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Associate’s degree in accounting, public health or business administration, finance, or a closely related field.  Qualifying experience may substitute for the required education.

  • Two years’ experience as a programs manager preferably with a non-profit, in a community-based setting preferred; qualifying related experience may substitute for two years’ experience as a programs manager.
  • Experience in accounting, finance, or a closely related field preferred.
  • Experience working in a multi-cultural setting, the community served by our clinic, and network with community partners and resources.
  • Knowledge of medical terminology preferred.
  • Experience in developing reports and analyses, using database and other tools.
  • Excellent written and verbal communication in English. 
  • Advanced Microsoft Word and Excel application skills required.
  • Other Microsoft Office applications skills required. 
  • Common database applications processing skills required. 
  • Knowledge of accounting or operations software required.  Knowledge of email, contact management, presentation, and scheduling software required.

  • Ability to research, analyze, and innovatively develop and recommend program improvements/enhancements and marketing strategies for outreach, grant opportunities, and collaboration with community partners. 
  • Ability to speak in public, connect with community partners, and influence desired outcomes.
  • Strong supervisory and leadership skills.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.

  • Valid driver’s license.
  • Access to an insured vehicle.
  • TB clearance within previous 12 months.
  • BLS CPR certificate.
  • Fully vaccinated against COVID-19 or approved medical or religious exemption.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required to perform the job of Program Manager.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We embrace a friendly, warm, and welcoming environment so that we can deliver on our promise to provide quality care to our community. E komo mai (Welcome)

Equal Employment Opportunity Statement
We are an equal opportunity employer. We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

This is a management position
This is a full time position

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