IT Director (Lahaina, HI; Wailuku, HI)

Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100+ professionals and providers serve the people of Maui at three clinics—two locations in Wailuku and one in Lahaina. We have behavioral health providers who partner with the primary care clinicians to assist in a vast number of activities including warm handoffs for acute behavioral health crisis management, substance abuse counseling, tobacco cessation counseling, chronic disease self management counseling, and long-term individual and family therapy. We have been serving the Maui community since 1993.  Since 2015, we have served over 11,000 patients of which 97% are living at or below 200% of the Federal poverty level.  Our philosophy is for all professionals to work at the top of their license.  We are a learning organization that focuses on Patient Centered Medical Home (PCMH), Trauma-Informed Care, and Team-Based Care.  Please visit our website https://ccmaui.org/ to view our unique focus projects, our professional staff, and to learn more about our health center.  Join our growing team of caring, competent, and committed professionals in serving the underserved communities on Maui.

 PRIMARY FUNCTION: The IT Director is responsible for the overall IT strategy and direction of the organization along with all operational systems management. They also lead the IT Department and develop and follow IT Policies as required to ensure we meet local, state and federal regulations.

ESSENTIAL DUTIES AND FUNCTIONS
 
IT Department

• Builds and manages a high performing technology team.
• Looks for ways to improve and promote quality.
• Provides support for all departments in the adoption of organization-wide technologies and develops migration plans of technologies to support necessary future direction and acquisitions.
• Manages Helpdesk and assists with resolving tickets and issues.

Network Administration

• Responsible for overseeing the development and implementation of the Operational Systems, including defining the network architecture, assessing, and mitigating security risks, cybersecurity and developing security and contingency plans, to ensure a 99.9% or greater system uptime.
• First point of contact for network or application issues that impact the organization.
• Manages the deployment and configuration of IT systems including phone system, biometrics/door access systems and print servers.
• Plans, develops, directs, and coordinates all technology projects to ensure that project goals are achieved, interfacing with staff, HCN and vendors to ensure that the IT needs of CCM initiatives are met.

Administration

• Establishes, plans, and administers the overall policies and goals for the information technology department.
• Analyzes the needs of different departments and determines ways to meet business objectives by modifying existing or developing new information processing systems.
• Develops and leads the execution of technology strategy for technology platforms, partnership with HCN, and external relationships for all CCM businesses partners.

OTHER DUTIES

• Attends and participates in meetings and committees as requested by the Chief Financial Officer, Chief Operating Officer, Chief Medical Officer, or the Chief Executive Officer.
• Attends additional training sessions to improve deficiencies or enhance knowledge/skills.

 

• Ethics and Law
  • Demonstrates a strong commitment to adhering to professional ethics and compliance with the laws and regulations governing healthcare organizations.

 

• Team and Interpersonal Skills
  • Demonstrates conflict resolution skills
  • Understands and follows the organizational structure and reporting lines when addressing problems.
  • Possesses mindfulness skills, self-awareness, and emotional management in a team environment.
  • Establishes, maintains, and promotes strong and cooperative working relationships with all staff.
  • Attends and participates in meetings and quality improvement activities as required.
  • Serves as a member of committees as requested.
  • Practices trauma-informed management.

 

• Safety and Compliance
  • Attend all required in-service and external training related to Safety and Compliance.
  • Read, watch safety & health videos, and adhere to all policies and procedures in Safety and Health Guidebook.

                                   
Mental Demands: Duties require attention to detail, alertness, critical thinking, problem solving, tolerance to stress and exercising sound judgment.  Also requires mathematical ability, abstract thinking and intuitive sense.



Physical Demands: Frequent sitting at desk for office work. Driving of automobile for outside appointments and meetings. Occasional climbing stairs, step stools, occasional stooping, kneeling, crouching, crawling, reaching, and turning. Continuous use of corrected vision, depth perception, wide field vision, and color vision.  Continuous use of olfactory, auditory and tactile senses. Occasional pushing/pulling and lifting.

Communication Demands: Frequent conversing with public, physicians, community agencies and professionals.  Talking on the telephone, training/giving directions; receiving instructions, composing and drafting grants and other communication; written language: English.  Ability to work with diverse elements of Maui community.
Work Hours: Full-time, 40 hours per week with variable hours depending on CCM needs.  All changes to be cleared through the supervisor. DECISION MAKING  

• Makes independent decisions with occasional guidance from supervisor.  Able to make decisions that impact the direction of the department.

WORKING CONDITIONS (environment)
Indoor air-conditioned office setting predominantly.  Occasionally required to be outdoors for travel, and can be exposed to variable weather conditions. Support groups may be off-site in a community meeting space. Occasional inter-island travel by commercial air carrier or boat. Occasional exposure to noise, moisture, noxious odors, and gases. Occasional exposure to dust, dirt, cold, and biological and chemical agents. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education:

• Bachelor’s Degree in an IT related field such as Computer Science or Management Information Systems, or equivalent experience.

Experience: 

• Minimum five years of experience in an IT-related position.
• Experience with managing a team is required.
• Willingness to establish and maintain effective working relationships with others as a team by offering support and/or ideas to enable staff to reach goals.
• Familiarity with Healthcare and/or the Community Health Center industry and practices, preferred.
• Experience working with Healthcare Information Systems, preferred.
• Experience working in a multi-cultural setting, the community served by our clinic, and network with community partners and resources.
• Experience in developing reports and analyses, using database and other tools.
• Excellent written and verbal communication in English. 
• Intermediate Microsoft Word and Excel application skills required.
• Other Microsoft Office applications skills required. 
• Common database applications processing skills required. 

Skills/Competencies

• PC usage, Windows and Microsoft Office applications.
• Familiarity with phone servers, print servers, biometrics systems.
• Ability to interpret technology and market trends.
• Ability to manage multiple priorities.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups or employees of organizations.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from employees of the organization or regulatory agencies.
• Willingness to establish and maintain effective working relationships with others as a team.
• Ability to keep abreast of current procedures and requirements affecting Malama I Ke Ola Health Center and health care technology systems.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Exceptional planning, time management, problem solving and logical troubleshooting computer skills.
• Strong communication and interpersonal skills and excellent customer service skills including telephone conversations and face-to -face.

 

• Process-oriented with documentation and project management skills.
• Individual must show initiative and motivation and must demonstrate successful interpersonal relationship skills.
• Knowledge of HIPAA.

Certifications

• Valid driver’s license.
• Access to an insured vehicle.
• TB clearance within previous 12 months.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required to perform the IT Director position.  Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
 
Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We embrace a friendly, warm, and welcoming environment so that we can deliver on our promise to provide quality care to our community. E komo mai (Welcome)

Equal Employment Opportunity Statement
We are an equal opportunity employer. We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

This is a management position
This is a full time position