Quality Coordinator (Wailuku, HI)

Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100+ professionals and providers serve the people of Maui at three clinics—two locations in Wailuku and one in Lahaina. We have behavioral health providers who partner with the primary care clinicians to assist in a vast number of activities including warm handoffs for acute behavioral health crisis management, substance abuse counseling, tobacco cessation counseling, chronic disease self management counseling, and long-term individual and family therapy. We have been serving the Maui community since 1993.  Since 2015, we have served over 11,000 patients of which 97% are living at or below 200% of the Federal poverty level.  Our philosophy is for all professionals to work at the top of their license.  We are a learning organization that focuses on Patient Centered Medical Home (PCMH), Trauma-Informed Care, and Team-Based Care.  Please visit our website https://ccmaui.org/ to view our unique focus projects, our professional staff, and to learn more about our health center.  Join our growing team of caring, competent, and committed professionals in serving the underserved communities on Maui.

 PRIMARY FUNCTION:  The Quality Coordinator functions in conjunction with a clinical care department to ensure patient-centered medical home principles of patient-centered access.  This position works closely with the assigned clinical care team in Adult Medicine Department and appointment setters (Front Desk and Call Center), Integrated Health team, and Community Health Workers, to ensure medical provider schedule access is effectively aligned with patient care needs.  
Join the Malama I Ke Ola Health Center Team!   

• Team-Based Care
• Continuous Learning On-The-Job and Internal Training Sessions
• Medical, Dental, and 403(b) Retirement Plan
• Vacation, Holiday and Sick Benefits
• Competitive Compensation
• 90-day Introductory Period
• Check our website for Mission, Vision and Core Values!  ccmaui.org

ESSENTIAL DUTIES AND FUNCTIONS
I.    Weekly Schedule Scan, Outreach, and Scheduling

1. Perform weekly check on the assigned department and clinical schedules to ensure that all schedules are booked at 100% capacity at designated appointment times.
2. If schedules have openings in the week examined, employee will utilize Outreach Lists to call and schedule patients into openings on schedules in assigned department.
3. Team member will document, weekly:
   1. Capacity filled per provider, at time of check.
   2. Capacity filled per provider, after patient outreach.

II.   Daily Schedule Scan, Outreach, and Schedule

1. Review current day's schedule of providers in assigned department to identify unfilled schedule slots.
2. Consult with each provider team to identify patients with low likelihood of a show rate.
3. Actively utilize Outreach Lists to schedule patients in identified potential slots for current day.
4. Continue to monitor all daily schedules through the day to monitor for schedule openings and, in communication with clinical teams, proactively and appropriately schedule patients in the best suited appointment type (on-site visit or telehealth visit).
5. Responsible for managing and communicating care gaps.

III.  Managing Outreach Lists

1. Manage and update Population Health tool derived Patient Outreach Lists.
2. Manage and update Team identified Patient Outreach Lists.
3. Manage and update Payor identified patient care gap Outreach Lists.

IV.  Quality and Safety

1. Works with the Team to meet quality clinical measures set by the organization including preventive measures and clinical protocols, for example, annual PAPs, immunizations, cancer screening.
2. Participates in quality initiatives as direct to fulfill the organization's grant obligations and insurance incentive programs.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: 

• Associates degree preferred in a health-related field and basic knowledge of medical terminology.  High School/GED required.

Experience: 

• Three or more years of experience in outpatient setting, patient scheduling, or related experience as a medical assistant, patient advocate, or patient services.
• Prior experience and familiarity with patient-centered medical home (PCMH) and our population.

Skills/Competencies:

• Excellent verbal and written communication skills, including active listening.
• Ability to plan and organize projects.
• Must have ability to logically analyze and optimize patient schedules.
• Must possess leadership skills.
• Computer literate in word processing and spreadsheets. Knowledge/skills of basic computer operations, i.e. word processing, database, and ability to learn our electronic medical records system.
• Other requirements:
  TB Clearance within the past 12 months
  Proof of COVID-19 Vaccination as required by federal mandate or ability to provide acceptable medical or religious exemption.

Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We embrace a friendly, warm, and welcoming environment so that we can deliver on our promise to provide quality care to our community. E komo mai (Welcome)

Equal Employment Opportunity Statement
We are an equal opportunity employer. We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

This is a non-management position
This is a full time position