Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is a Federally Qualified Health Center (FQHC) and a fully integrated behavioral health, dental, and primary care system. Our 100+ professionals and providers serve the people of Maui at three clinics—two locations in Wailuku and one in Lahaina. We have behavioral health providers who partner with the primary care clinicians to assist in a vast number of activities including warm handoffs for acute behavioral health crisis management, substance abuse counseling, tobacco cessation counseling, chronic disease self management counseling, and long-term individual and family therapy. We have been serving the Maui community since 1993.  Since 2015, we have served over 11,000 patients of which 97% are living at or below 200% of the Federal poverty level.  Our philosophy is for all professionals to work at the top of their license.  We are a learning organization that focuses on Patient Centered Medical Home (PCMH), Trauma-Informed Care, and Team-Based Care.  Please visit our website to view our unique focus projects, our professional staff, and to learn more about our health center.  Join our growing team of caring, competent, and committed professionals in serving the underserved communities on Maui.

Immediate Opening at our Ooka Health Center, may be assigned to satellite locations as needed.
PRIMARY FUNCTION for Medical Office Assistant: 
This position supports the care teams as assigned to Adult Medicine to perform patient scheduling, re-scheduling and follow-up appointments, patient referrals, gathering of information, incoming/outgoing phone calls, and daily prescription refill line coordination.

Our hours of operation are Monday through Thursday, 8 a.m. to 7:00 p.m., Friday 8:00 a.m. to 5 p.m. with one hour for lunch weekdays, and on Saturday from 8:30 a.m. to 12:30 p.m. at our Ooka Health Center.  This position will be scheduled for 8-hour shifts during hours of operation and 40 hours per week.

Join the Malama I Ke Ola Health Center Team! 
  • Team-Based Care
  • Patient-Centered Medical Home
  • Trauma-Informed Care orientation
  • Awesome benefits
  • Caring work environment
  • Check our website for Mission, Vision and Core Values!
    1. Greet each patient and visitor courteously and respectfully.
    2. Obtain assistance for patients and visitors needing special help.
    3. Answers phone calls promptly and courteously follow all protocols set up with transferring calls to a care team member.
    4. Schedules patients for their follow-up appointment
    5. Based on the provider’s referral to a specialist, imagery, and/or lab services, processes and follows referrals directly or to internal referral specialist per protocol.
    6. Sorts and distributes received FAX to appropriate provider.
    7. Performs outreach to patients for no-shows and per specific quality metrics.
    8. Consistently demonstrates a positive attitude.  Fosters teamwork by offering assistance to others. 
    9. Utilizes a trauma-informed approach to acknowledge and respond to requests.
    10. Shows consideration in interaction with patients, family, and other healthcare team members by demonstrating listening skills and cooperation.
    11. Adheres to and promotes the established values of the organization, i.e., customer service, safety, innovation, continuity, and consistency.
    12. Checks the refill line daily and follows through with care team members same day or within one business day; may include follow-up phone calls.
    13. Uses electronic medical records database continually.
    14. Maintains documentation on paper and digitally that is organized and consistent with department protocols
  1. Other duties, as assigned.
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High School Diploma or equivalent.

Experience in a healthcare setting preferred.
Experience and familiarity with our diverse population.

Excellent verbal and written communication skills.
Computer literate and accurate in data base and Microsoft Office; will be trained to use our EMR.
  • Provide excellent customer services to our patients in words and actions that demonstrate our mission, vision, and core values.
  • Willingness to assist co-workers.
  • Knowledge of medical terminology used in medical billing, current office practices and procedures, and basic math.
  • Ability to maintain confidentiality; know and apply HIPAA protocols.
  • Ability to read, interpret, and apply regulations, policies, and procedures

Valid driver’s license.
Access to an insured vehicle.
TB clearance within the previous 12 months.
BLS CPR certificate.
Fully vaccinated against COVID-19 or approved reasonable accommodation for medical or religious exemption.

For additional information call our Human Resources Department at 808-872-4077

Community Clinic of Maui, Inc. dba Malama I Ke Ola Health Center is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We embrace a friendly, warm, and welcoming environment so that we can deliver on our promise to provide quality care to our community. E komo mai (Welcome)

Equal Employment Opportunity Statement
We are an equal opportunity employer. We do not discriminate on the basis of age, race, sex, religion, color, national origin, ancestry, marital status, disability, sexual orientation, lactation, arrest and court record or any other protected category recognized by state and federal laws.

This is a non-management position
This is a full time position

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