Role:                    Porter
Reporting to:     Guest Relations Manager
Role based:        Vanderbilt – Newport, RI

Why This Job Exists:
As Porter, your job will consist of working with a collaborative hotel team that takes pride in excellence and is a great steward of our culture, in accordance with the high quality standards and objectives established by the company while ensuring the highest customer experience for the guests.

Key Duties and Responsibilities:
•Greet and respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services;
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation;
• Provide information and assist staff in recommending area restaurants, theatres, community events, activities, etc. to ensure optimum guest satisfaction;
• Resolve guest complaints and report guest issues immediately to Guest Services Manager;
• Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages;
• Monitor and maintain cleanliness, sanitation and organization of the front entrance, lobby areas, and bell closet;
• Inspect all parking areas including: the hotel valet area, employee lot to ensure proper parking procedures are being followed;
• Perform any other reasonable duties as required by Management

Person Specification:
  • Experience in a similar position in a luxury boutique hotel Preferred
  • Hospitality or Tourism degree preferred
  • Self-motivated, enthusiastic and customer oriented.
  • Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
  • Able to work on a flexible schedule, including week-ends and holidays, according to departmental and operational needs.
  • The right candidate will have excellent customer service skills, be energetic, have attention to detail, able to multi-task in a busy environment and be a team player. Previous experience in hospitality is preferred.
How You Can Succeed in This Role:
Working at Auberge Resort Collection Hotels can offer an opportunity to build a life-long career where you can grow beyond your limits.  Our people are ENRICHing lives:

Excellence - Strive to be the best. Find solutions to challenges in order to continually improve and deliver exceptional results.
Nurturing - Personal growth drives us. We reach higher by being collaborative and team-oriented.
Respectful - Treat others and the world around us as we would like to be treated.
Individual - Everyone has something to give. Value each person’s individuality and unique value.
Curious - Celebrate creativity and embrace new experiences.
Heartfelt - Warm and Present, we have a true heart for hospitality, creating joy and happiness.

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.
 

Department: Guest Services
This is a full time position

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