Role:                    Night Auditor

Reporting to:     Guest Relations Manager

Role based:        Vanderbilt, Newport, RI

Why This Job Exists:

The Night Auditor acts as an ambassador for the Vanderbilt by providing superior service to our guests. He/she ensures that all day to day department operations are well performed with regards to guests’ assistance with front office procedures, room reservations, dining and spa reservations, Soulful Journey amenities and experiences as well as any other Front Office service as required.

 

Key Duties and Responsibilities:

  • Welcome and greet Guests, ensuring a prompt and courteous service is always provided and is in line with the Auberge Resort Collection quality and service standards

  • Act as an ambassador of The Vanderbilt by providing Guests any reservations, information, amenities, area attractions, hotel, dining, and spa booking, as needed

  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures

  • Assist Guest during check in and out process in an effective and timely manner

  • Ensure correct billing arrangement is provided according to Front Office policies and procedures

  • Perform nightly walk around of the facilities to ensure everything is satisfactory to standards

  • Is familiar with all Vanderbilt facilities. Must be able to address, assist and actively sell services to guests

  • Respond promptly and tactfully to Guest complaints, always providing excellent services to maintain guest satisfaction

  • Maintain excellent communication within Front Office team as well as other departments in the hotel

  • Works overnight shift, 11pm – 7am

Person Specification:

  • 3 years of experience in luxury hospitality preferred

  • Hospitality Certificate or Degree preferred

  • Upholds a professional appearance and manner

  • Able to multitask in a fast paced environment

  • Reading, Writing and oral proficiency in the English language are essential

  • Must have good computer skills, working with Hotel Management Systems and Microsoft Office.

  • Attentive, friendly, honest, energetic, courteous and service oriented person

  • Ability to handle conflict management

  • Excellent interpersonal and communication skills.

  • Ability to relate to all levels of management, colleagues and guests.

  • Able to work on a flexible schedule, including week-ends and holidays, according to department needs.

How You Can Succeed in This Role:

Working at Auberge Resort Collection Hotels can offer an opportunity to build a life-long career where you can grow beyond your limits.  Our people are:

ENRICHING LIVES

Excellence - Strive to be the best. Find solutions to challenges in order to continually improve and deliver exceptional results.

Nurturing - Personal growth drives us. We reach higher by being collaborative and team-oriented.

Respectful - Treat others and the world around us as we would like to be treated.

Individual - Everyone has something to give. Value each person’s individuality and unique value.

Curious - Celebrate creativity and embrace new experiences.

Heartfelt - Warm and Present, we have a true heart for hospitality, creating joy and happiness.

This job description is intended to illustrate the main duties and responsibilities of the role. It is not intended to be exhaustive and please be advised that the duties and responsibilities may be added on a temporary or permanent basis as appropriate.

Department: Guest Services
This is a full time position

Visit Careers at Vanderbilt

Personal Information









Attachments

Other Information