Company & Property Description
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.

Role Summary
The Night Auditor acts as an ambassador for The Vanderbilt by providing support to the Guest Relations Manager. The ideal candidate will be a team player, results oriented, committed to providing outstanding customer service and will be excited by the idea of creating the exceptional guest experience.  Must have good computer skills and ability to handle situations with confidence.   


Core Responsibilities
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  • Welcome and greet Guests, ensuring a prompt and courteous service in always provided and is in line with The Vanderbilt quality and service standards
  • Act as an ambassador of The Vanderbilt by providing Guests any reservation, information, amenities, area attractions, spa and dining booking, as needed
  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
  • Posts room charges and taxes to guest accounts
  • Processes guest charge purchase transactions not posted by the front desk cashier.
  • Transfer charges and deposits to master accounts
  • Verifies all account postings and balances
  • Monitors the current status of coupon, discount, and other promotional programs
  • Tracks room revenues, occupancy percentages and other front office statistics
  • Prepares a summary of cash, check, and credit card activities.
  • Summarizes results of operations for management.
  • Prepares end of day procedure
  • Run end of day process in property management software
  • Understand principles of auditing, balancing, and closing out accounts
  • Knows how to operate PMS, and other front office equipment
  • Escort guest to the room when needed
  • Assist Guest during checks out process in an effective and timely manner
  • Ensure correct billing arrangement is provided according to FO policies and procedures
  • Understands and knows how to perform check-in and check-out procedures
  • Perform walk around of the building to ensure that building is secure and everything is in order
  • Is familiar with all with all The Vanderbilt facilities so be able to address, assist and actively sell services to guests
  • Respond promptly and tactfully to eventual Guest complaints, always providing excellent services to maintain guest satisfaction
  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention the Hotel Manager and/or MOD and/or General Manager
  • Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions
  • Maintain excellent relationship within Front Office Department as well as other departments in the hotel
Required Qualifications
  • The ideal candidate possesses a minimum of 3 years’ experience in luxury hospitality. Hospitality Certificate or Degree preferred. Superior professional appearance and manner, good character to work in a fast-paced team. Attentive, friendly, courteous and service oriented. Honest and energetic work ethic.
What Else?
At Auberge, we are passionate about our mission to be the best loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating indelible memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort and beauty.  Whatever role we play in Auberge, and wherever we reside and work, we all live by the view that our core purpose is to enrich people’s lives.

If that philosophy resonates with you and you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.
 

Department: Guest Services

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