Bilingual Customer Service Representative (Burlington)

```Job Summary```
We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our diverse customer base.

Fluency in both English and Arabic is required for this position.

```Responsibilities```
- Answer incoming customer calls and provide assistance in a professional and friendly manner
- Respond to customer inquiries and resolve any issues or concerns promptly
- Provide product information and assist customers with making purchasing decisions
- Process orders, returns, and exchanges accurately and efficiently
- Perform data entry tasks to update customer information in the system
- Collaborate with other team members to ensure customer satisfaction
- Meet or exceed sales targets by upselling and cross-selling products

```Experience```
- Previous experience in customer service is preferred
- Strong phone etiquette skills with the ability to handle various customer situations
- Excellent communication skills in both English and Arabic, with the ability to effectively communicate complex information
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are highly desired

If you are a self-motivated individual with a passion for delivering exceptional customer service, we would love to hear from you. Join our team today and be part of a dynamic company that values its employees.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume and cover letter for consideration. Only qualified candidates will be contacted.

Job Type: Full-time

Salary: $40,080.58-$62,256.68 per year

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Burlington, ON L7M 0W8: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Language:

• Arabic (required)

This is a full time position