Role Summary

Join our team as a member of our Bell Staff/Valet team and become one of the authors of our story.  As part of the Wildflower Farms family, you will serve the needs of the business, our guests, and our colleagues by ensuring an outstanding experience, from check-in to check-out and at all times.

Core Responsibilities
Ensure the guest experience meets or exceeds all Wildflower Farms / Forbes quality and service standards from Check-in to Check-out. This includes but is not limited to:
  • Greet and respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
  • Provide guest transportation as required by the hotel's standard operating procedures and driving the Company car and/or Golf Cart.
  • Maintain complete knowledge of correct maintenance and use of the hotel cars and golf carts.
  • Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
  • Resolve guest complaints and report guest issues immediately to the guest services manager.
  • Maintain organization of the bell closet, oversee the receiving and shipping of all guest packages.
  • Monitor and maintain cleanliness, sanitation, and organization of the front entrance and lobby areas.
  • Inspect all parking areas including the hotel valet area and employee lot to ensure proper parking procedures are being followed.
  • Assist with making arrangements for group parking when requested by sales.
  • Perform any other reasonable duties as required by the Director of Rooms and General Manager.

Required Qualifications
  • Extensive experience in a similar position in a luxury boutique hotel.
  • Current and clean driver’s license with ability to park many types of vehicles.
  • Self-motivated, enthusiastic and customer-oriented.
  • Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
  • Able to work a flexible schedule, including weekends and holidays, according to departmental and operational needs.
  • Professional appearance and manner, good character to work on a fast-paced team.
  • Able to work on a flexible schedule, including weekends and holidays, according to department needs.
  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse issues and to collect accurate information and to resolve problems.
  • Ability to work under pressure and deal with stressful situations during busy periods.

Our Company & Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 22 hotels and resorts and eight new hotels under development in the next 18 months, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit to learn more about our Collection. Follow us on Linked In, and social @AubergeResorts and #AlwaysAuberge.

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Wildflower Farms is an Equal Opportunity Employer, M/F/D/V. Wildflower Farms provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Wildflower Farms complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Department: Front Office
This is a non-management position
This is a full time position

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