Our Company & Our Property

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Wildflower Farms, Auberge Resorts Collection

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

Role Summary

As an Itinerary Designer, you will curate personal, one-of-a-kind itineraries for all guests travelling to Wildflower Farms through phone and email communication. You’ll create bespoke experiences for each guest travelling to Wildflower Farms by working closely with our preferred vendors, experiences, spa and culinary teams to create a memorable journey for all guests. The Itinerary Designer provides exceptional service to all guests, communicating with them in accordance with Auberge Resorts and Wildflower Farms standards.  Additionally, you will answer all telephone inquiries professionally, direct calls appropriately, and will be knowledgeable about the property and surrounding area.

Core Responsibilities

Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:
  • An expert of the New York Hudson Valley Wine Region and maintains close relationships with our vendors; you will learn about and explore new experiences for our guests.
  • Maintain contracts, monthly commission reports, and the continual upkeep of information, written and in the Hotel Systems, regarding the vendors and their activity charges.
  • Execute excellent email, departmental and pre-shift communications.
  • Use the guest’s name whenever possible and appropriate.
  • Communicate and arrange guest adventures, dining and spa to appropriate teams.
  • Book experiences for both guests and vendors on and off property.
  • Utilize all systems and procedures to book, schedule, plan and design a guest itinerary.
  • Assist with guest emails, phone calls and inquiries pertaining to upcoming guest stays.
  • Help coordinate and execute all guest requests in a timely manner.
  • Communicate with the Reservations team about last minute bookings, stay inclusions, and other pertinent information.
  • Maintain complete knowledge of the property and other information including the following:
    • All property facilities/services offered and hours of operation
    • All unit types, layout, décor, attributes and locations
    • Daily stats, including availability, arrivals, and departures
    • Entertainment/special events scheduled on the property and in the area
    • Directions to/from the property to/from airports, towns, entertainment, and other major landmarks
    • General info, descriptions, and directions for local services, restaurants, skiing, hiking and other points of interests
  • Work together as a team with the Guest Services Team to ensure a smooth and seamless operation.
  • Engage guests in a gracious and professional manner via phone & email communication.
  • Accurately input guest contact information. Add information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
  • Make suggestions for improvements in overall department and property operations with an emphasis on increasing guest satisfaction, revenue and reducing costs.
  • Be knowledgeable about all guests and groups arriving at Wildflower Farms.

Required Qualifications

These are strongly advised skills to be proficient and excel in this position:
  • A genuine affinity for interacting meaningfully and positively with teammates.
  • Self-confidence and leadership skills
  • Minimum three years as a Concierge, preferably at a luxury resort
  • Excellent service, etiquette, and protocol skills and knowledge.
  • Familiarity with the Hudson Valley, New York area, its geography, recreation opportunities, restaurants, events, sights, and other places of interest.
  • Drive to learn multiple computer programs and continually refine processes.
  • Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing.
  • Ability to handle multiple tasks at the same time seamlessly, prioritizing with utmost care for the guest experience, including balancing operating computer programs, in-person guest needs, and professional telephone interaction.
  • Ability to think critically and solve problems as they arise.
  • Ability to compute basic mathematical calculations.
  • Ability to input and access data in a computer.
  • Ability to be a clear thinker and remain calm under pressure.
  • Ability to maintain the confidentiality of guest information and designated hotel data
  • Ability to work cohesively with other departments and individuals as part of a team.
  • Ability to prioritize and follow up on work assignments.

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.

The successful candidate will be able to project themself in a professional manner, think and respond quickly to pending problems and ability to effectively process information and prioritise tasks at hand.

If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

Wildflower Farms is an Equal Opportunity Employer, M/F/D/V. Wildflower Farms provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Wildflower Farms complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Guest Services
This is a non-management position
This is a full time position

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