Role Summary

 

Join our team as an In-Room Dining Server and become one of the authors of our story.  As part of the Wildflower Farms family, you will serve the needs of the business and our guests by delivering and serving In-room meals to guests using excellent customer service skills. 

 

preparing orders, arranging trays, delivering items to guest rooms, maintaining a clean working area, collecting payments, and minimizing wastage and breakage.

Core Responsibilities

 

Ensure guests' in-room dining experience meets or exceeds all Wildflower Farms / Forbes quality and service standards. This includes but is not limited to:

  • Taking room service orders over the telephone following in-room dining phone procedures and relaying all orders to the culinary team.

  • Carrying silverware, linen, and food on trays or using serving cars/vehicles to transport orders to rooms. 

  • Setting up tables and serving food/beverages.

  • Answering questions regarding room service and responding to requests for additional food or drink service. 

  • Collecting dishes on trays, tables, or serving carts and removing from rooms any plates, glasses, and unused items.

  • Assisting the culinary team with garnishing dishes prior to serving, as necessary.

  • Complying with Wildflower Farms / Forbes standards for in-room dining procedures.

  • Contributing to improving the F&B sales revenues by being knowledgeable about all menu items.

  • Using safe food handling procedures and maintaining a safe working environment by using proper food-handling skills and food safety guidelines.

 

Required Qualifications

  • A minimum of one year of experience in the food service/hospitality industry. Experience in a similar position in a fine dining restaurant or luxury hotel setting is desirable.

  • Self-motivated, enthusiastic, and guest-oriented.

  • Appearance must be clean and professional with a cheerful and courteous demeanor at all times.

  • Able to work a flexible schedule, including weekends and holidays, according to departmental and operational needs.

  • Able to work on a flexible schedule, including weekends and holidays, according to department needs.

  • Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse issues and collect accurate information, and resolve problems.

  • Ability to work under pressure and deal with stressful situations during busy periods.

 

Our Company & Property

 

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 22 hotels and resorts and eight new hotels under development in the next 18 months, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Linked In, and social @AubergeResorts and #AlwaysAuberge.

 

Blanketed with meadows of native flowers and wild woodlands, Wildflower Farms sways in rhythm with the seasons and the simple pleasures of life lived Upstate. Ensconced by fragrant fields of wild bergamot and mountain mint, the property’s 140 arcadian acres embody Hudson Valley ease. A slow-rippling river gently embraces free-standing cabins framing clear views of the mighty Shawangunk Ridge. Crisp air, bright skies and the melodies of Mother Nature beckon stillness and contemplation, while forested footpaths and towering cliffs call to an adventurers’ spirit. Reconnect with yourself and nature at Wildflower Farms.

 

What Else?

 

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences.  We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories.  Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty.  Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

 

Wildflower Farms is an Equal Opportunity Employer, M/F/D/V. Wildflower Farms provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Wildflower Farms complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


 

Department: Food & Beverage
This is a non-management position
This is a full time position

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