Company & Property Description
 
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
 
Located in the beautiful coastal town of Kennebunk, White Barn Inn has been a beloved local landmark for over 150 years, synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Just a 90 minutes’ drive north of Boston, this inviting property is renowned as one of the country’s most distinctive getaways. At the White Barn Restaurant, award-winning dining and expertly choreographed service unfold in a converted barn that is more than 150 years old.
 
Role Summary
 
Become one of the authors of our story.  Join our team as Housekeeping Manager at the White Barn Inn in Kennebunk Maine.  You will report to the Director of Rooms.  You will be responsible for running of all aspects of the Housekeeping department, including forecasting and budgeting, laundry, guest rooms, front and back of the house areas to ensure adherence with cleanliness, sanitation and health/safety procedures.
 
Core Responsibilities
 
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:
  
  • Welcome and greet Guests, ensuring a prompt and courteous service in always provided and is in line with the White Barn Inn quality and service standards
  • Act as an ambassador of the White Barn Inn by providing Guests any reservation, information, amenities, area attractions, spa and dining booking, as needed
  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures
  • Prepare all necessary documents, such as registration cards, spa treatments and restaurant confirmations, as well as any other item that may support efficient and timely check in processes
  • Ensure that any Guest preferences (i.e. Bespoke Options and/or Experiences) are recorded on the Opera guest history page and are well introduced to the appropriately departments for follow up
  • Escort guest to the room when needed
  • Assist Guest during checks out process in an effective and timely manner
  • Ensure correct billing arrangement is provided according to FO policies and procedures
  • Is familiar with all with all White Barn Inn facilities so be able to address, assist and actively sell services to guests
  • Respond promptly and tactfully to eventual Guest complaints, always providing excellent services to maintain guest satisfaction
  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention the Hotel Manager and/or MOD and/or General Manager
  • Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions
  • Maintain excellent relationship within Front Office Department as well as other departments in the hotel

Required Qualifications
  • Hospitality Certificate or Degree preferred.
     

This is a non-management position
This is a full time position

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