Company & Property Description
 
Whether traveling on a ski trip to Aspen, or taking a romantic escape in Santorini for a special anniversary, it is the simple things that are most important to the guests of Auberge Resorts Collection.  At Auberge, we offer the opportunity to create personal memories and stories; tasting freshly picked fruit in Cabo San Lucas, horseback riding with a local cowboy in Costa Rica, or planting coral gardens in the South Pacific. People who know us, choose to return for shared experiences that connect them to local cultures and which will be forever embedded in their soul.
 
Located in the beautiful coastal town of Kennebunk, White Barn Inn has been a beloved local landmark for over 150 years, synonymous with warm New England hospitality, rustic charm and uncompromising attention to detail. Just a 90 minutes’ drive north of Boston, this inviting property is renowned as one of the country’s most distinctive getaways. At the White Barn Restaurant, award-winning dining and expertly choreographed service unfold in a converted barn that is more than 150 years old.
 
Role Summary
 

Every guest’s unique stay experience begins in a customized and authentic reservations
experience. Our guests’ craft their vacations with the guidance of our knowledgeable and friendly reservations
sales associates. Our lead reservations sales associate is responsible for ensuring a superior guest first impression
of our unique resorts by complying with Auberge Resorts Collection call quality standards while utilizing the
reservations lead management system. The lead reservation sales associate will be responsible for exceptional
communication skills and reservations accuracy. In addition, the lead reservation sales associate will be
responsible in supporting & communicating to other reservation sales associates, the revenue management
strategies which includes, but are not limited to: Up-selling, promotions, outbound revenue generation and cross
selling of amenities. The position is required to cultivate and maintain effective relationships with all associates
throughout the Auberge Resorts Collection.


 Core Responsibilities
 
Please note that this is not an exhaustive list of everything that needs to be done!  Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates.   Within this, the key responsibilities for this position are:

 
  •  Answer all incoming calls in less than three rings in a professional and friendly demeanor following Auberge Resorts Collection call quality and brand standards.

  • Oversee training and onboarding of other reservation sales associates.

  • Achieve monthly individual & team conversion and revenue goals.

  • Pursue Outbound Revenue Opportunities through our lead management system.

  • Attends bi-monthly calls with NAVIS leadership to ensure optimizing use of system.

  • Primary contact for Travel Agent requests and emails.  Ensures all requests and communication are replied to within Auberge Guidelines.

  • Keep current with all communication and hotel information and communicates to other reservation sales associates.

  • Ensure appropriate guest follow up takes place in a timely and proper fashion, in accordance with the standard operating procedures.

  • Provide detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

  • Assist with group rooming lists or 3rd party reservations as needed.

  • Maintain rate integrity in accordance with revenue management strategies.  Communicates strategies to reservation sales associates in a timely manner.

  • Attends and participates in weekly revenue meeting.

  • Completes and distributes daily reservations production report. 

  • Creates and maintains department scheduling.

  • Completes month end reconciliations and travel agent commissions report.

  • Maintain a standard of 80% or higher on shop calls.

  • Assist in maximizing hotel room revenue and occupancy numbers

  • Participate in annual reservations sales training.

  • Adhere to the company dress code.

  • Participate in department meetings as scheduled.

  • Fulfill daily tasks on the Reservations Checklist.

  • Must have an impeccable attendance record.

  • Must be willing to work a flexible schedule, and be available to work nights, weekends and holidays.  

  • Must be a cultural ambassador and participate positively in a sales team environment.

  • All other duties as assigned.

 Required Qualifications
 
  • Strong computer skills.

  • Must be able to sit for long periods of time.

  • Ability to work in a remote environment.

  • Must have previous reservation sales experience, including usage of NAVIS.

  • Must have a quiet, dedicated space, free of distractions.

  • Basic knowledge of Microsoft Office software suite.

  • Must be able to type 35 wpm

  • High school graduate or equivalent

  • People person – must possess a professional, positive presentation and strong motivation to provide exceptional customer service

  • Ability to thrive and succeed in a fast-paced, demanding work environment; must be flexible to changes in direction, routine and scheduling.

  • Ability to read and comprehend complex instructions and multitask.

  • Strong verbal and written communication skills.

  • Ability to use office equipment in an effective and efficient manner.

  • Strong organizational skills.

  • Ability to work as a team-player and accept assignments from multiple individuals

  • Bring “Fun” to work every day.

This is a full time/part time position

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