Role Summary
Join our team as a Guest Services Agent and become one of the authors of our story.  As part of the front office team, you will be responsible for helping to create an exceptional guest experience.

Core Responsibilities
The key responsibilities for this position are:
  • Welcome and greet guests in line with the White Barn Inn standards
  • Assist guests with reservations, information, amenities, area attractions, spa, and dining booking, as needed
  • Prepare all necessary documents, such as registration cards, spa treatments and restaurant confirmations, as well as any other item that may support efficient and timely check-in processes
  • Ensure that any guest preferences are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up
  • Assist with check in, completing all appropriate paperwork, and escort guest to the room
  • Assist guest during check out process in an effective and timely manner
  • Ensure correct billing arrangement is provided according to front office policies and procedures
  • Become familiar with all White Barn Inn facilities to be able to address, assist and actively sell services to guests
  • Respond promptly to all guest emails and voicemails
  • Respond promptly and tactfully to guest complaints, always providing excellent guest service to maintain guest satisfaction
  • Maintain proper cash handling procedures with hotel bank
  • Perform any other job-related duties as assigned

Required Qualifications
  • High school education or equivalent
  • Able to work a flexible schedule including weekends and holidays according to department needs
  • Excellent customer service and communication skills

Preferred Qualifications
  • Hospitality Certificate or Degree preferred or relevant work experience.
  • Previous experience in luxury hospitality preferred
The White Barn Inn is an Equal Opportunity Employer, M/F/D/V. The White Barn Inn provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the White Barn Inn complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Department: Guest Services
This is a non-management position
This is a hourly positions position

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