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RESICAP is the leading vertically integrated solution for institutional owners of single-family residential assets in the United States. Our services include asset acquisition and valuation, renovation and maintenance (ResiPro), new home construction (ResiBuilt), and property management (WRIPM). We operate in 34 states and 59 markets and have over 900 employees nationwide.
 
Why work at RESICAP? We're a company known for our innovative, adaptable, and energetic culture and we're constantly looking for employees who challenge the status quo. We were ranked #15 on the Entrepreneur 360 list, #12 on Qualified Remodeler's Top 500, and #1 for ACG's fastest-growing company in Georgia. We've also caught the attention of the AJC which named our company one of Atlanta’s Top Workplaces for two years in a row - 2018 and 2019! Join us and discover the RESICAP difference!


Preservation Preservation Manager
The Property Preservation Coordinator will be responsible for ensuring vacant properties are secured and maintained to ensure no damage to the property or violations are incurred while vacant. This includes managing recurring tasks like inspections, lawn cuts, snow removal and other seasonal activities.

Responsibilities:
  • Responsible for the entire lifecycle of vacant single-family homes from first onboarding through occupied
     
  • Initiate, monitor and inspect accuracy of recurring services (inspections, lawn cuts, pool service, etc.) through work completion, invoicing and ensure services terminate upon occupancy
     
  • Receive and review incoming work orders related to monthly maintenance items such as general repairs, landscaping, winterizations, etc. and contact appropriate resources as needed.
     
  • Routinely communicate between vendors, internal departments and owners to ensure tickets and work orders are completed timely and vendors are held accountable for their work.
     
  • Ensure all communication (verbal and written) with vendors, internal stakeholders and owners maintain a professional level of customer service
     
  • Ensures compliance with all county and local regulations and HOA guidelines
     
  • Review all vendor invoicing for accuracy prior to submission to accounting for payment
Job Requirements:
  • Ability to represent  the company to residents, vendors and team in a courteous and professional manner

  • Uses analytical and critical thinking for incoming inquiries to identify root causes of issues and make recommendations for resolution

  • Excellent verbal and written communication skills

  • Experience responding to customer emails

  • High level of accuracy and attention to detail

  • Strong problem-solving skills and data analysis abilities

  • Able to prioritize and multi-task in a fast-paced environment

  • Adaptable to feedback and requested changes

  • Excellent interpersonal skills, genuinely friendly and approachable

  • Strong customer service skills

  • Strong excel and analytical skills

  • Able to work a flexible shift and hours including weekends

  • Honest, ethical and handles things in confidential manner

  • Proficient with MS Office, Outlook and Internet applications

  • High School diploma required

  • Bilingual is a plus

 

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