RESICAP is the leading vertically integrated solution for institutional owners of single-family residential assets in the United States. Our services include asset acquisition and valuation, renovation and maintenance (ResiPro), new home construction (ResiBuilt), and property management (WRIPM). We operate in 34 states and 59 markets and have over 900 employees nationwide. 
 
Why work at RESICAP? We're a company known for our innovative, adaptable, and energetic culture and we're constantly looking for employees who challenge the status quo. We were ranked #15 on the Entrepreneur 360 list, #12 on Qualified Remodeler's Top 500, and #1 for ACG's fastest-growing company in Georgia. We've also caught the attention of the AJC which named our company one of Atlanta’s Top Workplaces for two years in a row - 2018 and 2019! Join us and discover the RESICAP difference!


Maintenance Coordinator II
The Maintenance Coordinator II (MC II) is involved in receiving, scheduling and management of maintenance requests relating to all resident move-in/out activities with vendors, residents and supporting field Maintenance Management teams.

Responsibilities:
  • Responsible for the entire lifecycle of resident move in/out priority maintenance requests for occupied and vacant single-family homes
     
  • Receive maintenance tickets via proprietary management platform and coordinate communication & scheduling with the resident & vendor to produce an estimate for resolution. This includes managing the urgency/priority level of the request.
     
  • Assessing estimates (with field Maintenance Manager where available) to ensure that scope and price is appropriate for the issue and at times determine alternative strategies to resolve the request.
     
  • Routinely communicate between residents, vendors, property management to ensure tickets and work orders are completed timely
     
  • Ensure all communication (verbal and written) with Residents and owners maintain a professional level of customer service  
     
  • Verifies compliance with all county and local regulations and HOA guidelines
     
  • Review all vendor invoicing for accuracy prior to submission to accounting for payment
     
  • Acting as a“floating” support for MC I & III teams
     
  • May have to participate in after hours emergency phone rotation
Job Requirements
  • 2+ years of experience with operations and maintenance in large multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation
     
  • Experience responding to customer emails
  • High level of accuracy and attention to detail

  • Strong problem-solving skills and data analysis abilities

  • Able to prioritize and multi-task in a fast-paced environment

  • Adaptable to feedback and requested changes

  • Excellent interpersonal skills, genuinely friendly and approachable

  • Strong customer service skills

  • Honest, ethical and handles things in confidential manner

  • Proficient with MS Office, Outlook and Internet applications

  • High School diploma

  • At least 2 years of maintenance experience is desired

  • Bilingual is a plus

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