Operations Associate, Venture Team

Role Summary:
The Operations Associate will be a key member of Wavemaker Labs’ Venture Team. You will work with Wavemaker’s senior executives as well as the leadership teams of various issuers to develop and execute strategies for companies pursuing equity crowdfunding campaigns. The ideal candidate is comfortable with ambiguity, passionate about supporting start-ups and founders, and can manage multiple concurrent projects.


Job Type: Full-Time

Values
  • Commit to desired outcomes … define desired outcomes and achieve them vigorously
  • Challenge assumptions … to ensure great outcomes
  • Prudent optimism … glass-half-full, with a dose of caution to challenge our assumptions
  • No egos, no jerks … no joke

Competencies
  • Integrity/Ethics: Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad.
  • Customer Focus: Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
  • Communication/Interpersonal Skills: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.
  • Adaptability/Flexibility: Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs.

Responsibilities
  • Work with Director to manage active fundraising campaigns
  • Perform data analysis and generate insights to drive investment growth
  • Develop processes and strategies to support issuers throughout their fundraising campaigns
  • Partner with internal and external stakeholders, including Wavemaker Venture Team, Issuers, Broker-Dealers, and others to implement strategic decisions and process improvements as well as help move investors through the investment funnel
  • Develop a deep understanding of portfolio companies (including core business and ongoing marketing messaging) 
  • Support the Venture Team by acting as the primary point of contact for the investment community
  • Generate ad-hoc reports and evaluate KPIs
  • Provide support to issuers throughout their campaigns; understand their unique objectives for their capital raise and help them develop an action plan to achieve them
  • Handle all in-bound shareholder phone and email traffic
  • Perform out-bound calls and emails to resolve operational issues

Qualifications
  • Undergraduate degree
  • 2+ years professional work experience
  • Proficient in Microsoft Excel (e.g., pivot tables, creating & managing dashboards)
  • Excellent written and verbal communication
  • Strong organizational and time management skills
  • Detail-oriented
  • Ability to see the bigger picture and connect dots
  • Ability to problem solve, remain calm under pressure, and execute against deadlines
  • Data analysis and data modeling experience a plus
  • Previous sales or account management experience a plus

Wavemaker Labs is a product development and business incubator. We are a diverse team of innovators, builders and entrepreneurs, developing advanced technologies for practical use in robotics, automation and mobility… to name a few.

This is a full time position

Visit Careers at Wavemaker Partners

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