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Warranty Manager (Albany, NY)
Capital District Transportation Authority (CDTA), the Regions number one mobility provider, is looking to fill the Warranty Manager position. Working at CDTA, you will be a part of a team that provides essential services to the Capital Region.
Duties and Responsibilities
The Warranty Manager is responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise, and obtaining payment or credit for warranty claim items. The warranty manager will oversee all vehicle-related warranties, parts, and components, including ITS systems.
General Duties:
Compensation
Grade 615 ($58,758 - $69,334)
Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
Duties and Responsibilities
The Warranty Manager is responsible for communicating with manufacturers, securing replacement parts and repairs for defective merchandise, and obtaining payment or credit for warranty claim items. The warranty manager will oversee all vehicle-related warranties, parts, and components, including ITS systems.
General Duties:
- Plans, organizes, and coordinates the warranty program
- Interprets federal, state, and local guidelines concerning warranty responsibilities.
- Develops contract language/provisions and warranty specifications per Federal, State, and local guidelines and management direction
- Processes and authorizes warranty claims
- Identifies exceptional cases that may result in special agreements with the manufacturer/supplier and completes all required documentation
- Analyzes claims denied by the manufacturer/supplier
- Analyzes and reviews credits and ensures they are correctly accounted for in budget
- Reviews claims to exceed the time frames prescribed by the manufacturer/supplier or which are not processed regularly
- Processes and authorizes bodywork claims
- Provides Finance department with the accounting paperwork
- Develops and monitors procedures for handling failed parts and equipment
- Reviews and approves contractor warranty corrective action proposals and plans
- Advises management of types and causes of failure, including unsafe conditions, and recommends corrective action
- Gathers, interprets, and communicates supplier and contractor warranty guarantees, policies and procedures
- High School diploma and associate degree in a related field preferred
- Minimum 5 years in a maintenance-related role.
- A strong background in Excel, Word, and Outlook
- Experience in MUNIS and Spear is preferred
Compensation
Grade 615 ($58,758 - $69,334)
Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.
At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.