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Emergency Department Patient Registration Clerk (Franklin, LA)
PRIMARY FUNCTION
The Patient Registration Clerk is responsible for facilitating a seamless and accurate intake process. This role ensures the integrity of patient accounts by collecting precise demographic, clinical, and financial data while providing exceptional front-line service to patients and families.
RESPONSIBILITIES AND ACCOUNTABILITIES
EDUCATION/QUALIFICATIONS/EXPERIENCE
Equal Employment Opportunity Statement
The Patient Registration Clerk is responsible for facilitating a seamless and accurate intake process. This role ensures the integrity of patient accounts by collecting precise demographic, clinical, and financial data while providing exceptional front-line service to patients and families.
RESPONSIBILITIES AND ACCOUNTABILITIES
- Greets and assists all incoming patients, visitors, and physicians in a professional and empathetic manner.
- Obtains and verifies complete demographic and insurance information for every patient encounter.
- Collects applicable patient liabilities, including deductibles and co-payments.
- Refers all uninsured or underinsured patients to the Financial Counselor for assistance.
- Secures authorized signatures on all required forms, including Consent for Treatment, Assignment of Benefits, Medicare notices, and other relevant registration documents.
- Routes admission forms, consents, insurance documentation, and physician orders to the appropriate departments.
- Manages incoming calls promptly and courteously, utilizing professional telephone etiquette.
- Contacts physicians as required and utilizes the overhead paging system as needed.
- Informs appropriate personnel regarding emergency drills, codes, or disaster protocols.
- Maintains an updated directory of physician and hospital contact numbers.
- Maintains strict patient confidentiality and adheres to HIPAA privacy regulations at all times.
- Adheres to the organizational dress code policy along with other BBHS policies.
- Displays company badge at all times while on duty.
- Represents the organization in a professional and appropriate manner.
- Generates and reviews pre-census and final census reports.
- Monitors departmental inventory and requests additional stock as required.
- Maintains a clean, organized, and professional registration area.
- Collaborates closely with staff to ensure the highest level of accuracy in daily operations.
- Facilitates the pre-admission process to streamline patient intake.
- Executes the Advance Beneficiary Notice (ABN) process in accordance with regulatory standards.
- Participates in the required switchboard rotation.
- Provides coverage and departmental backup for the Front Desk or Emergency Room registration as required.
- Completes inpatient folders and forwards them to the designated clinical areas.
- Manages the ordering and stocking of departmental supplies.
- Conducts Medicare Secondary Payer (MSP) reviews and reporting.
- Runs daily census reports to ensure data integrity and accuracy.
- Performs MOON (Medicare Outpatient Observation Notice) audits to ensure regulatory compliance.
- Performs daily cash drawer reconciliation and prepares deposits.
- Reviews written admission sheets to ensure alignment with physician order chronology.
- Prepares necessary departmental copies and documentation daily.
- Performs miscellaneous administrative tasks, including typing and filing, as needed.
- Ensures pre-certification, prior authorization, and benefit information has been secured for designated services.
- Assists patients in understanding their insurance benefits and financial responsibilities.
- Performs all other duties as assigned by the Patient Registration Supervisor.
EDUCATION/QUALIFICATIONS/EXPERIENCE
- High School graduate or equivalent preferred.
- Must be able to communicate effectively with internal and external customers (patients, physicians, visitors, insurance companies, etc.).
- Must have the ability to perform multiple tasks.
- Must be detail oriented.
- Must be a self-starter and work with little to moderate supervision.
- Must be able to maintain good attendance and report to work on time.
Equal Employment Opportunity Statement
It is the policy of Bayou Bend Health System to provide equal opportunity to all employees and applicants without regard to race, color, religion, national origin, sex, age, disability, or any other regard as required by law.
This policy relates to recruitment, employment, placement, layoffs and recall, promotion/demotion, discipline, transfer, termination, rates of pay and/or all other forms of compensation, training and development, use of facilities, and participation in hospital sponsored activities.
This policy relates to recruitment, employment, placement, layoffs and recall, promotion/demotion, discipline, transfer, termination, rates of pay and/or all other forms of compensation, training and development, use of facilities, and participation in hospital sponsored activities.
Drug Testing
Bayou Bend Health System is an alcohol and drug free workplace. As a condition of employment all candidates must undergo and pass a post-offer drug screen. Failure to participate in the mandatory drug screen will void all offers of employment.
Department: 073 - ADMITTING
This is a non-management position
This is a full time position