Plumbing Dispatcher (Charlotte, NC; Indian Trail, NC)
Join Our Team as an Experienced Plumbing Dispatcher!
Are you an experienced Plumbing Dispatcher looking for a new opportunity? Join our dynamic team at Skilled Trades Services and play a key role in coordinating our clients skilled plumbers' schedules and ensuring exceptional customer service.
Position: Plumbing Dispatcher
Responsibilities:
- Schedule and dispatch plumbers to various job sites based on priority and location.
- Communicate with customers to confirm service appointments and provide updates.
- Monitor job progress and adjust schedules as needed.
- Maintain accurate records of service calls, customer interactions, and job details.
- Ensure plumbers have the necessary tools and materials for each job.
- Handle emergency service requests promptly and efficiently.
- Assist in resolving customer complaints and issues.
- Collaborate with team members to improve overall service efficiency.
Qualifications:
- Proven experience as a dispatcher, preferably in the plumbing or related industry.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle emergency situations calmly.
- Proficiency in using dispatch software and other relevant tools.
- Knowledge of plumbing services and terminology is required.
- 2-year degree or high school diploma or equivalent; additional education or training is a plus.
Benefits:
- Competitive salary based on experience ($18.00 - $25.00 per hour).
- Health and dental insurance.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
Job Type: Full-time
Expected Hours: 40 per week
Schedule:
- 8-hour shift
- Monday to Friday
Join our team and help us continue to provide exceptional plumbing services to our valued clients!
This is a full time position