User Engagement Specialist (Falls Church)

Position Type: Full-Time 

Location: Falls Church, VA (Telework approved but must be located in the DC metropolitan area)

The Role: Tesla Government seeks a User Engagement Specialist to work with the Program Manager and other team members serving our Department of State clients and their partners.

About Us: Tesla Government Inc. (no affiliation with the automotive company) is a rapidly growing small business, located in Falls Church, Virginia. Founded in 2009, Tesla Government’s initiatives are designed to improve how government agencies manage and share information internally while extending to other government agencies and external partners. With decades of federal, military, and NGO experience, our proven agile approach delivers results and impactful solutions within a swift timeframe. Our metrics- driven approach and focus on performance reduces risk and ensures rapid adoption and project success.

We offer Flex PTO, flexible work schedule, health benefits, 4% matching on 401k contributions, competitive compensation, and work from home (telework). We have a friendly, active work environment, and our projects make a difference.

User Engagement Specialist - Summary

The User Engagement Specialist will support a collaborative website platform by ensuring users maximize its capabilities. This role emphasizes user onboarding, technical troubleshooting, project implementation, and continuous user support.

Key Responsibilities

• Project Implementation

  • Execute tasks outlined in project Statements of Work (SOWs).

  • Collaborate with development and data teams to fulfill project requirements.

• User Onboarding & Engagement

  • Guide new users through platform features and functionalities.

  • Actively engage users to ensure they leverage the platform effectively.

• Technical Troubleshooting & Support

  • Address and resolve technical issues via help desk support.

  • Serve as the primary contact for user inquiries and problem-solving.

• Stakeholder Relationship Management

  • Manage and build relationships with clients and partners.

  • Maintain a deep understanding of user needs, gather feedback, and ensure positive platform experiences.

• User Experience (UX) Support

  • Assist users in customizing their knowledge environments.

  • Collect user feedback and coordinate with developers for potential improvements.

Required Skills & Qualifications

• Experience in customer-facing roles and comfort with web-editing tools.

• US Citizenship and eligibility for security clearance.

• Excellent communication and project management skills.

• Self-starter with strong organizational skills, adept at working with both technical and non-technical users.

• Located in the DC metropolitan area. 

Desired Skills & Qualifications

• Knowledge of US government operations, particularly the Department of State.

• Prior experience in project management, technical support, and user engagement.

Education Requirements

• Bachelor’s or Master’s Degree in International Affairs, Public Policy, Business, or a related field or four years of experience working with USG contractors specifically dealing with Department of State offices.

Salary: The wage range for this role takes into account the wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Tesla, it is not typical for an individual to be hired at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70k-80k

To apply to this position, please submit a resume and cover letter.

Tesla Government Inc. is an equal opportunity employer and values diversity in its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Equal Opportunity Employer/Veterans/Disabled

Tesla Government adheres to a policy of employment-at-will which allows either party to terminate the employment relationship at any time, for any reason, with or without cause or notice.

This is a full time position