Capital District Transportation Authority-CDTA- Community Engagement Specialist (Albany, NY)

CDTA is seeking a strategic and service-driven Community Engagement Specialist to build stronger connections between CDTA and the communities it serves by creating strategic partnerships, expanding mobility education, improving transportation accessibility, promoting customer independence, and expanding overall outreach with regional stakeholders including but not limited to businesses, service organizations, educational partners and the public at large. The goal is to increase public trust and awareness in CDTA services through meaningful community engagement.

Duties and Responsibilities

Provide transit training services to various customer groups focused on trip planning and timing, reading and understanding route maps and schedules, how to pay the fare, bus riding etiquette and overall safety related to safe travel
Promote CDTA services and strengthen community awareness through education and informational sessions
Serve as a public representative of CDTA at community events, festivals, conferences, employee health and benefits fairs and educational workshops
Have a comprehensive understanding of CDTA’s fixed route network, utilization of the Navigator app and deep knowledge of ancillary mobility services including but not limited to bikeshare, car sharing and microtransit
Have knowledge of and understanding of the Americans with Disabilities Act requirements to ensure customer groups have equitable access to CDTA services
Attend regional orientation programs for Universal Access partners and other stakeholders for which CDTA partners with or provides transportation services
Assist with half-fare ID card and account creation where appropriate
Present public informational sessions focused on the specific transit needs of the requested organization, municipality or other stakeholder group
Assist the Business Development department in conducting outreach to attract new ridership with businesses and community organizations

Qualifications

High School Diploma or General Equivalency Diploma
Basic computer skills, telephone communication skills, mobile phone application skills and customer service experience.
Extensive knowledge of CDTA fixed routes and mobility services, CDTA website, and Navigator app.

Working Conditions

Heavy lifting, walking long distances, standing for extended periods, local travel within 6 counties.
Evenings and weekends are required as needed (calendar dependent)

Compensation
Grade 612 ($49,003- $56,353)

Benefits
CDTA offers medical, dental and vision coverage along with a pension plan, life insurance coverage and paid time off.

At CDTA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. CDTA believes that diversity and inclusion among our employees is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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Other Information

* Have you previously been employed with CDTA? If yes, please provide dates. * If you are hired can you present proof of your legal right to work in the United States? * Do you now, or will you in the future, require our sponsorship for employment-based visa status? * Do you have a High School Diploma or Equivalent? * Do you have exceptional customer service skills with a minimum of one year experience in a customer service role? Call center experience preferred. * Are you familiar with the CDTA fixed routes and mobility services? * Do you have the ability to multitask, navigate, and successfully use Microsoft Office such as Word, Excel Outlook, many different types of specific software programs, as well as internet-based programs? * Do you have excellent communication with the ability to deescalate angry customers and work with individuals with disabilities and seniors? * Have you ever been convicted of or pled no contest to a felony or a serious misdemeanor? If yes, list dates and details (a conviction will not necessarily bar you from employment) * Have you ever been convicted of or pled no contest to a felony or a serious misdemeanor? (In California, misdemeanor convictions for marijuana-related offenses that are more than two years old need not be listed.) If yes, list dates and details (a conviction will not necessarily bar you from employment) * Have you ever been convicted of a felony? If so, when and for what offense? (You may omit convictions that have been sealed, expunged, or legally erased.) (You will not be automatically denied employment on the grounds of a criminal conviction. Each case will be evaluated on its own facts and circumstances.) * Do you have a family member(s), relative(s), significant other or member of your household working for CDTA? If yes, please provide their name. * Are you able to work evenings and weekends when required?