Benefits: 
Full-Time Position (Day Shift) Hours:  Mon-Fri Position (No Weekends)
Day One Benefits (including Health, Dental, Vision) 
    Paid Retirement (Employee Stock Ownership Plan) & 401K Retirement Option 
    Employer Paid Short Term & Long-Term Disability
Paid Time Off & Paid Holidays (10)
    Paid Life Insurance Policy (up to $50,000)
    True Identity Protection (ID Watchdog) Employee Sponsored
    Best Places to Work Award (Employer of Distinction)
 
ESSENTIAL FUNCTIONS:
  • Professionally handle incoming order requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Greet customers in a professional and friendly manner, direct visitors appropriately.
  • Responsible to coordinate with appropriate departments regarding order status, shipping dates, and product availability.
  • Receive and respond professionally and courteously to all customer inquiries regarding products and services, changes, customer disputes, billing question and cancellations.
  • Coordinate with Credit Manager to determine accounts with credit issues.
  • Provide timely feedback to Operations Manager regarding service failures or customer concerns.
  • Coordinate with Territory Managers to meet and exceed customer’s service expectations.
  • Answer telephones in a professional and efficient manner. Direct callers to the appropriate party and/or transfer calls to voicemail as required.
  • Review estimates and invoices for accuracy.
  • Review monthly open orders report and update management.
  • Maintain customers Restricted Users Product licenses.
  • Responsible for compiling and generating reports for management when requested.
  • Ensure compliance with all Federal, State and Local ordinances affecting this position.
  • Ensure compliance with all Company policies and programs.
  • Ensure timely processing of system information and proper documentation concerning inventory transactions (shipments, transfers, receipts, changes in cost/price, etc.).
  • Performs other related office duties as assigned by management.
  • May be required to work with and take direction from other members of management.
EDUCATION:
  • Minimum High School Diploma or GED equivalent required.

WORK EXPERIENCE:
  • One year experience in customer service is required.

LICENSES AND CERTIFICATIONS:
 
  • None



SKILLS AND ABILITIES:
  • Strong problem solving, verbal and written communication and decision make skills.
  • Strong organizational skills and project management skills including the ability to work against pressing deadlines.
  • Must be able to research issues understanding and providing accurate information.
  • Ability to prioritize task and to work independently
  • Strong decision making and analytical abilities.
  • Excellent knowledge of Microsoft Office.
PHYSICAL REQUIREMENTS:
    • Standing and / or sitting for prolonged periods of time. The use of a computer and phone – Must be able to see, type, write, finger, grasp, and sit.
    • Communicating with internal and external customers – must be able to talk, hear, see, and comprehend.
    • Mobility inside the office to access filing cabinets, office machines, and supplies – must be able to move about the office space, reach, bend, and occasionally lift up to 35 pounds.
WORKING CONDITIONS:
  • Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
  • Work is routinely performed in office environment with occasional working with supplies stored in the warehouse.
  • Occasionally may be exposed to noise levels that exceed a normal threshold.
PERSONAL PROTECTIVE EQUIPMENT:
  • None.

This is a non-management position
This is a full time position
Pay Range:

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