Teach the world to fly at Kitty Hawk Kites! As a community of adventurers and beach enthusiasts, Kitty Hawk Kites delivers an experience of a lifetime to our guests and our employees. We have over 25 locations in 7 states, with each team consisting of fun, outgoing individuals looking for their next adventure. 

We are hiring reservationists.  We book a range of activities for our clients (horseback riding, dolphin tours, etc.) and work with other vendors throughout the outer banks. This position is the perfect fit if you have great phone/computer skills, enjoy assisting customers, and can handle working in a fast-paced environment. 

*All Kitty Hawk Kites employees receive discounts on retail merchandise, free/discounted recreation, and free rentals. 

Job Summary
The Reservationist will have primary day-to-day responsibility to provide excellent customer service to customers calling to make reservations and to provide general information about all Kitty Hawk Kites activities and recreation. 

Job Duties
  • Provide excellent customer service in person as well as through email, phone calls, text messages, and online chats
  • Know and understand the recreational offerings that KHK offers
  • Assist in tasks associated with recreational offerings that KHK offers (included but not limited to the following):
  • Monitoring the Reservations multi-line telephone and voicemail systems
  • Ensuring the Reservations systems are functioning and interfacing properly
  • Diffusing any customer relations issues that arise related to Reservations
  • Provide excellent customer service in person as well as through email, phone calls, text messages, and online chats
  • Know and understand the recreational offering that KHK offers
  • Utilize excellent telephone etiquette and customer service skills to promote, inform, and make sales of adventure programs
  • Maintaining reservations system with accurate schedule and offerings
  • Other projects as assigned

Education & Experience 
  • 0 -2 years related Reservations experience
  • Customer service experience, communications, social media, or office experience preferred 

  • Good phone skills & able to sell on phone.
  • Good organizational skills.
  • Detail oriented.
  • Comfortable with multitasking.
  • Quality Customer Service skills and an attitude commiserate with the role of making an excellent first impression
  • Must be willing and able to build strong relationships with customers.
  • Must be a team player
  • Ability to effectively present information in one-on-one situations with customers and clients

Working Conditions 
  • The work environment for this position will vary between indoors and outdoors depending on location
  • Noise level in this job is moderate to noisy; expect business office machinery, people talking, background music playing
  • May be requested to work overtime and weekends during the company’s in-season time period.
  • May be requested to drive company vehicle to other locations
  • May be requested to work holidays as needed. Weekends required.

Physical Requirements
About 1/3 of one's time will be spent climbing, balancing, stooping, kneeling, crouching, or crawling. 1/3 of one's time will be spent standing, walking, sitting, and reaching. About 2/3 of one's time will be spent using one's hands to finger, handle to feel, as well as talking to hearing. Expect to lift up to 25 lbs. on a regular basis. Vision required: close, color, peripheral, depth perception and ability to adjust focus. Some other physical demands come from continuous computer work, cash register work, sales floor work, events work, and mail order work.Kitty Hawk Kites, Inc is an Equal Opportunity Employer. 

Department: Kitty Hawk Kites
This is a non-management position
This is a full time position

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